Unlock Your Potential and Shape the Future of Customer Service with arenaflex!
We're seeking a highly skilled and innovative Senior Learning Specialist to join our arenaflex Business Customer Service (ABCS) Learning Delivery team. As a key member of our team, you will play a vital role in delivering exceptional training experiences that drive long-term success and growth.
**About arenaflex**
arenaflex is a leading innovator in the industry, dedicated to providing exceptional customer experiences that exceed expectations. Our commitment to innovation, quality, and customer satisfaction has earned us a reputation as a trusted partner in the industry. As a Senior Learning Specialist, you will be part of a dynamic team that is shaping the future of customer service.
**Our Remote Office**
Our remote office offers a state-of-the-art and comfortable workspace, designed to foster collaboration, innovation, and productivity. We're committed to providing a competitive salary, comprehensive benefits, and a collaborative environment that encourages professional development and innovation.
**Job Description**
We're looking for a seasoned Learning Specialist who is passionate about creating optimal adult learning environments, both in-person and virtually. As a Senior Learning Specialist, you will lead and support a team of up to 30 Customer Support Associates, providing coaching, development, performance management, and engagement opportunities that drive success.
**Key Responsibilities**
* Deliver diverse training programs, including self-directed, instructor-led, virtual, and experiential learning experiences
* Utilize quantitative and qualitative data to identify training and coaching needs, and leverage effective training techniques to engage associates and manage learning sessions
* Supervise structured learning metrics and oversee results for assigned territories and regions
* Manage live performance metrics end-to-end for assigned territories
* Conduct learning sessions on new processes and deliver various training courses
* Maintain data and analysis through reports on Excel (as per business requirements)
* Ensure completion of new hire training programs, coaching, and other performance improvement programs on time
* Partner with operational stakeholders as a key point of contact for the Learning Experience team
* Identify and certify learning coaches
* Lead individual improvement projects to enhance business performance
* Drive quality and learning metrics
* Conduct chime sessions and classroom sessions for stakeholders
**Basic Qualifications**
* 2+ years of experience in training delivery roles
* 1 year of experience in Customer Service or customer service-related work experience
* Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software
* Highly accurate and fluent in Japanese and English (spoken and written)
* Flexible to work within a 24/7 x 365 days global team across various time zones
* Knowledge of adult learning, content design, and facilitation
**Preferred Qualifications**
* Experience as a trainer, corporate training specialist, or related position
* Project management skills with the ability to supervise multiple projects
* Strong ability to multi-task
**Why Join arenaflex?**
This is a fantastic opportunity to grow your career with a dynamic and innovative company. As a Senior Learning Specialist, you will have the opportunity to:
* Develop and deliver training programs that drive business results
* Lead and support a team of Customer Support Associates
* Collaborate with operational stakeholders to drive business performance
* Develop and implement learning strategies that drive engagement and retention
* Work in a remote office with a state-of-the-art and comfortable workspace
* Enjoy a competitive salary, comprehensive benefits, and a collaborative environment that encourages professional development and innovation
**How to Apply**
If you have the skills and passion we're looking for, please submit your application today. We can't wait to hear from you!