Senior Director of Admissions

Job Description: • Set the strategic direction and operating model for the admissions function, ensuring alignment with growth goals, clinical standards, and evolving business needs • Own enrollment outcomes end-to-end, including conversion from application through clinical evaluation and enrollment • Establish and lead the operating cadence (forecasting, KPI tracking, performance reviews) and monitor key metrics such as conversion, speed to enrollment, show rates, and cost per enrolled patient • Identify and resolve operational bottlenecks impacting performance, partnering cross-functionally as needed • Own performance and cost discipline within the admissions function, including staffing efficiency, productivity, and resource allocation • Refine workflows and staffing models to support sustainable, scalable growth aligned with demand and financial targets • Partner with Finance and Growth to align enrollment performance with broader business goals while driving consistent execution and continuous improvement • Ensure families receive clear, accurate, and compassionate guidance throughout the onboarding journey • Reinforce consultative, ethically grounded enrollment practices that prioritize clinical appropriateness and patient safety • Partner with clinical leadership to ensure consistency in eligibility, safety standards, and patient selection • Support transparency in cost and insurance conversations and maintain a focus on long-term engagement and retention • Lead and develop a multidisciplinary admissions organization, including clinical and non-clinical teams, with direct oversight of leaders for Clinical Evaluators and Patient & Family Advisors • Build a culture of accountability, empathy, and operational excellence through clear expectations, performance management, and incentive structures • Partner with senior leadership to evolve team structure and capabilities as the organization grows • Ensure onboarding workflows are efficient, scalable, and consistently executed • Partner with Product and Technology to optimize tools (e.g., CRM, scheduling, eligibility) and improve accuracy, efficiency, and patient experience • Identify and implement opportunities to reduce manual work and leverage automation to drive operational performance • Own admissions capacity planning in alignment with growth forecasts • Partner with Clinical and Operations leaders to ensure supply and demand alignment across markets • Support readiness for new state launches, payor relationships, and program expansions • Serve as a senior cross-functional leader across Commercial, Clinical, and Operations, aligning on how admissions performance is defined, measured, and achieved • Partner with Commercial to monitor application quality and funnel performance, informing upstream targeting and expectations • Collaborate with Legal, Compliance, and Payor teams to ensure regulatory alignment and operational readiness while supporting broader strategic initiatives Requirements: • 10+ years of professional experience, including significant experience in healthcare admissions, intake, revenue cycle, healthcare operations, or clinically informed sales environments. • Experience leading admissions or intake functions in complex healthcare environments. • Strong track record of driving measurable performance outcomes. • Experience operating in high-growth or evolving organizations. • Comfort working in fast-paced environments while building structure and discipline. • Proven leadership experience managing multidisciplinary teams and developing other leaders. • Strong financial and operational acumen, including familiarity with healthcare unit economics and insurance fundamentals. • Demonstrated ability to influence across clinical, Commercial, and operational stakeholders. • Deep respect for clinical governance and commitment to balancing performance with patient safety and quality. • Strong interpersonal skills aligned with our “Give Heart” value. Benefits: • Generous benefits package (401k with match) • Flexible PTO • paid holidays • paid service days • 4 week paid sabbatical • 12 week paid parental leave • health benefits starting on your first day and more