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About Arenaflex
Arenaflex is the world's most comprehensive and broadly adopted cloud platform, offering over 175 fully featured services from data centers globally. We pioneered cloud computing and never stopped innovating—that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses, accelerate innovation, become more agile, and lower costs. Our commitment to excellence has made us the backbone of modern digital transformation across virtually every industry, and we're just getting started.
At arenaflex, we value critical thinking, self-motivation, and the ability to deal with ambiguity. We love people who innovate, use data to make decisions, and can express themselves thoughtfully. We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, self-paced learning, instructor-led training, mentorship, and other career-advancing resources here to help you develop into a better-rounded professional.
About The Role
We are seeking a Senior Customer Solutions Manager (CSM) to join our Oil & Gas and Energy team to work with one or more of the largest Energy industry customers in the world. In this highly visible position, the CSM is a thought leader who acts as a trusted customer advisor, ensuring all arenaflex teams are working together effectively to deliver transformational outcomes for the customer.
We help large global Energy organizations understand best practices around adopting advanced cloud-based solutions and migrating existing workloads to the cloud. Together with customers, we help shape and execute a strategy to build mindshare and broaden the use of arenaflex within Oil & Gas firms. At arenaflex, we value critical thinking, self-motivation, and the ability to deal with ambiguity. We love people who innovate, use data to make decisions, and can express themselves thoughtfully.
Are you passionate about shaping the future of the Energy industry by translating customer objectives into actions that realize long-term value through innovation? Do you have the business and technical acumen to earn trust with C-level executives and project team members alike? Are you a natural problem solver motivated to deliver a great customer experience and love to reach and exceed goals? If yes, then this is the role for you at arenaflex.
What Will You Do?
As a Senior Customer Solutions Manager at arenaflex, you will take end-to-end ownership of a diverse range of projects and initiatives, interfacing and influencing amongst the other core account groups (Sales, Support, Solutions Architecture, and Professional Services), product and engineering teams, and customer teams. You will establish a deep understanding of your customer's business vision, culture, and processes, and evangelize arenaflex services while influencing customers to adopt the right solution at the right time.
You will leverage your delivery experience with large-scale transformations and help shepherd customers through their stages of arenaflex adoption, solving their challenges through new ideas, tools, and mechanisms. You will serve as the customer's cloud journey coach and be the voice of the customer within arenaflex, evangelizing customer needs to arenaflex leadership, product, and engineering teams. You will leverage your communication, program management, technical, operations, and transformation acumen to earn trust with your customer, understand their strategic goals, translate them into executable plans, ensure programmatic governance, and deliver successful, often industry-changing, customer outcomes on arenaflex services.
Key Job Responsibilities
Customer Solutions Managers (CSMs) at arenaflex are obsessed with accelerating our customer's cloud adoption and driving value from investments in the cloud. They accomplish this by partnering with customer leaders and their respective engineering teams to help strategize and manage their cloud journey. CSMs also have the responsibility to advocate internally at arenaflex on behalf of their customers.
Customer Facing Responsibilities:
- Drive and Support Cloud Adoption Plan: Working with both the customer and various arenaflex teams including the Customer Account team, Service teams, Professional Services, Training, and the partner ecosystem, CSMs create a detailed customer plan leveraging customer planning best practices. CSMs are responsible for establishing an executable plan to realize the vision and strategy created by the Customer Account team. CSMs also help customers optimize and co-develop services and features to support specific customer use cases through the influencing of product development roadmaps.
- Accelerate the Customer's Cloud Adoption Journey and Maximize Customer Value: This is achieved through the ownership of:
- Adoption: To support customer business goals and to advance the customer's cloud adoption. This includes defining key milestones, removing blockers, and implementing processes to accelerate workload migrations.
- Enablement: To drive customers' People and Operating Model change, it is critical to define a training strategy to upskill technical and non-technical roles across the customer's organization to ensure effective adoption of arenaflex.
- Governance: Implement governance structures to effectively govern both our partnership with the customer, and the customer's adoption of arenaflex.
- Identify & Align on Strategic Opportunities: CSMs work with the Customer Account team to work backwards from the customer to identify and pursue strategic cloud opportunities. These strategic cloud opportunities can include but are not limited to large-scale migrations, data and analytics, digital innovation, high performance computing, product innovation, and business agility. CSMs provide support to these opportunities via a number of mechanisms including TCO analysis and business case assessments.
- Deliver Training Across The Organization: CSMs work with the customer organization and other arenaflex groups (e.g., arenaflex Training, ProServe) to establish a train the trainer program, train the trainers, and leverage internal arenaflex resources to deliver training across the customer organization at scale.
Internal Facing Responsibilities:
- Develop the CSM Function: Define and implement scalable standard mechanisms, methodologies, and tools that will be highly valued. This includes working with other CSMs and through internal groups such as Technical Field Communities (TFCs) to develop, curate, and distribute knowledge and best practices related to addressing customer vision and strategy as well as accelerating their cloud adoption journey.
- Customer Account Team Management & Reporting: CSMs are the critical "connective tissue" between the various members of the Customer Account team which includes Global Account Managers (GAMs) and Solutions Architects (SAs), Technical Account Managers (TAMs), and Professional Services (ProServe). CSMs are essential in aligning and managing the various activities and programs undertaken by the Customer Account team to deliver on the customer's cloud strategy and vision.
- Collaborate With Internal Arenaflex Teams: CSMs drive and support product and organizational development within arenaflex by collaborating with various internal arenaflex teams such as Product Development and other Service teams. Some of the ways that CSMs collaborate with internal arenaflex teams include contributing to arenaflex service roadmaps through mechanisms such as Product Feature Request (PFR) management.
- Leveraging Data & Building Repeatable Mechanisms: CSMs leverage data to validate strategies and guide performance measures for programs and initiatives that are in flight. They take responsibility for identifying, documenting, reporting, and analyzing data to ensure that the Customer Account team is measurably achieving the customer's cloud vision and strategy.
Basic Qualifications
- 8+ years of experience in professional services, consulting, or program management related to digital transformations or cloud migrations
- 5+ years of experience working with Enterprise customers in the Energy, Oil & Gas, or similar industries
- Demonstrated leadership ability to gain stakeholder buy-in, communicate confidently at both executive and team levels, and negotiate and lead virtual teams regardless of geographical or organizational boundaries
- Experience delivering transformations for large enterprises with global operations, operating as multi-layered hierarchical organizations with complex stakeholder landscapes and decision-making processes
- Motivated by the customer's long-term success with a mix of technical and business expertise
- Data-driven approach with experience delivering large-scale programs
- Detail-oriented with excellent problem-solving abilities and exemplary communication skills
- Ability to collaborate with a wide range of technical and non-technical teams while navigating across geographical and organizational boundaries
- Can lead autonomously and steer through ambiguity
Preferred Qualifications
- Experience with cloud computing architecture, migrations, and digital transformation initiatives
- Strong understanding of the Energy and Oil & Gas industry landscape, including upstream, midstream, and downstream operations
- Technical background in software development, infrastructure, or data analytics
- Experience with enterprise software, SaaS, or managed services sales cycles
- Knowledge of enterprise architecture frameworks and best practices
- Experience working with C-level executives and building executive-level relationships
- Strong analytical and quantitative skills with the ability to use data to drive decision-making
- Experience in managing complex stakeholder environments and cross-functional teams
- Knowledge of TCO analysis, business case development, and value realization frameworks
Skills and Competencies Required for Success
The ideal candidate will possess a unique blend of technical depth, business acumen, and interpersonal skills. You must be comfortable translating complex technical concepts into business value for non-technical stakeholders while also engaging deeply with technical teams on implementation details.
- Strategic Thinking: Ability to see the big picture and connect individual initiatives to broader organizational objectives
- Program Management: Strong skills in planning, organizing, and managing multiple simultaneous initiatives
- Executive Communication: Polished presentation skills with the ability to present to C-suite executives
- Technical Acumen: Solid understanding of cloud computing concepts, architectures, and migration methodologies
- Relationship Building: Natural ability to build trust and rapport with diverse stakeholders
- Problem Solving: Creative approach to overcoming obstacles and finding innovative solutions
- Influencing Skills: Ability to drive alignment without direct authority
- Operational Excellence: Strong organizational skills with attention to detail
- Adaptability: Comfortable operating in fast-paced, ambiguous environments
Career Growth Opportunities and Learning Benefits
At arenaflex, we believe in investing heavily in our people's growth and development. As a Senior Customer Solutions Manager, you will have access to unparalleled opportunities for professional advancement:
- Continuous Learning: Access to arenaflex's extensive training library, including instructor-led courses, self-paced learning paths, and certifications
- Mentorship Programs: Pair with experienced leaders who will guide your career trajectory and help you develop specialized expertise
- Career Path Advancement: Clear progression pathways to senior leadership roles within the Customer Solutions organization or adjacent functions
- Industry Exposure: Work with the largest and most innovative companies in the Energy sector, gaining unparalleled industry knowledge
- Technical Depth: Develop deep expertise in cutting-edge cloud technologies and their applications in the Energy industry
- Leadership Development: Opportunities to lead cross-functional teams and drive strategic initiatives
- Internal Mobility: Access to internal job postings and mobility programs across arenaflex's diverse business units
Work Environment and Company Culture Highlights
Arenaflex is committed to fostering an inclusive, diverse, and innovative workplace where every employee can thrive. Our culture is built on mutual respect, intellectual curiosity, and a relentless pursuit of customer obsession.
Work/Life Harmony
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home. Finding purpose and fulfillment is essential across all aspects of our lives, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Inclusive Team Culture
Here at arenaflex, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empowers us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. We believe that diverse perspectives make us stronger and drive innovation.
Mentorship and Career Growth
We have a career path for you no matter what stage you're in when you start here. We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship, and other career-advancing resources here to help you develop into a better-rounded professional.
Compensation, Perks, and Benefits
Arenaflex offers a comprehensive compensation package that includes competitive base salary, equity compensation, and a range of benefits designed to support your wellbeing and professional growth:
- Competitive Base Salary: Industry-leading compensation tailored to your experience and expertise
- Equity Compensation: Stock options or RSUs that allow you to share in arenaflex's success
- Health & Wellness: Comprehensive medical, dental, and vision insurance coverage
- Retirement Benefits: 401(k) plan with company matching
- Paid Time Off: Generous vacation policy, paid parental leave, and personal leave
- Learning & Development: Annual learning stipend for courses, certifications, and conferences
- Work Flexibility: Remote work options and flexible scheduling
- Employee Discounts: Discounts on arenaflex products and services
- Wellness Programs: Access to wellness resources and employee assistance programs
Join Our Team
If you're ready to make an impact in the Energy industry while working with one of the most innovative companies in the world, we encourage you to apply for this exciting opportunity. As a Senior Customer Solutions Manager at arenaflex, you'll be at the forefront of digital transformation in the Energy sector, helping some of the world's largest organizations unlock the power of the cloud.
This is your chance to combine your passion for technology with your expertise in the Energy industry, all while working with a team that values innovation, diversity, and personal growth. You'll have the opportunity to shape the future of cloud computing in one of the most critical sectors of the global economy.
Don't miss this opportunity to join a team that's redefining what's possible in cloud computing. Apply today and take the first step toward an incredibly rewarding career at arenaflex!
Location: Miami, FL, USA