Note: The job is a remote job and is open to candidates in USA. MetLife is one of the world’s leading financial services companies, providing insurance and asset management. They are seeking a TCA Support Specialist responsible for managing Total Control Accounts, ensuring accuracy in processing, and collaborating with various teams to maintain customer satisfaction.
Responsibilities
- Perform daily reject report, as needed
- Open new manual TCA accounts
- Review the additional payment report to ensure that new accounts are not created if the account holder already has an existing account that the money can be transferred into
- Process requests from the Law Department on TCA accounts
- May need to assist with processing of accountholder ACH and/or wire transfers
- Process requests from claim teams on new and existing accounts, as needed
- Quality control work that was emailed to vendor for processing and/or uploaded to processing system for the prior day, to ensure accuracy of transactions
- Maintain production and quality standards
- Manage and organize work to meet multiple deadlines and competing priorities to ensure department turnaround and customer satisfaction are met
- Process Third Party Transfers or Withdrawal requests from Legal and/or Tax Unit, as requested
- Keep up to date on TCA procedures and attending required training
- Interact and partner with vendors, the Legal Department, Claim Teams, TCA Call Center, Accountholders, and management to ensure that TCA accounts are appropriately maintained
- Perform other tasks as needed
Skills
- College degree or relevant work experience desirable
- Intermediate knowledge of insurance products and provisions
- Ability to make occasional outbound calls for TCA accountholders
- Exceptional customer service experience in a professional work environment
- Good Analytical skills
- PC knowledge (Microsoft Word and Excel)
- Excellent oral and written communication skills
- Ability to adjust and respond positively to multiple demands and shifting priorities
- Ability to plan and organize time and priorities to achieve business results
- Takes personal accountability for follow through on customer commitments
- Works collaboratively with others, shares best practices and assists teammates with work
- Ability to deal with people in stressful situations
- Ability to introduce new ideas to improve work processes
- Projects an attitude of service, empathy and patience to all customers
- Ability to maintain confidentiality
- Ability to work periodic overtime
Benefits
- Comprehensive health plan that includes medical/prescription drug and vision
- Dental insurance
- No-cost short- and long-term disability
- Company-paid life insurance
- Legal services
- Retirement pension funded entirely by MetLife
- 401(k) with employer matching
- Group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance
- Employee Assistance Program (EAP)
- Digital mental health programs
- Parental leave
- Paid time off
- Paid holidays
- Volunteer time off
- Tuition assistance
Company Overview
MetLife is a provider of insurance, employee benefits, and financial services . It was founded in 1868, and is headquartered in New York, New York, USA, with a workforce of 10001+ employees. Its website is http://www.metlife.com.