Note: The job is a remote job and is open to candidates in USA. Boomi is a fast-growing company that connects everyone to everything through its intelligent integration and automation platform. As a Software Support Senior Engineer, you will manage complex customer issues, provide technical expertise, and work closely with Product and Engineering teams to enhance customer satisfaction and product features.
Responsibilities
- Manage complex customer issues and share technical expertise to ensure timely, accurate solutions
- Engage with customers through virtual meetings, chat, and email to manage expectations, set priorities, and resolve technical issues related to our products, including configuration and networking
- Work closely with Product and Engineering teams providing customer feedback to help identify new features and functions
Skills
- Effective communication and presentation skills with both technical and non-technical
- Ability to empathize with the customer
- Experience troubleshooting customer issues
- Ability to read, write, and interpret multiple programming and scripting languages, such as Java, React, Groovy, Java Script
- Windows and Linux OS experience
- Cloud-based software application experience, including installation, administration, and troubleshooting
- Ability to analyze error logs for Java programs, Windows OS, Linux OS
- Passion to continue learning
- Advanced knowledge of performance tuning techniques and tools
- Amazon Web Services (AWS), Microsoft Azure, and/or Google Cloud Platform (GCP)
- Understanding of database administration
- Understanding of network fundamentals, including network trace analysis
- API design and development experience
- Thorough understanding of how data is transmitted securely across the network
- Boomi platform certifications and/or knowledge
- NetSuite, Salesforce, Hadoop, Linux system administration
- Knowledge of Postman and OAuth 2.0
- IT Consultant or Software Developer experience
- 3 - 5 years work experience
Benefits
- This position is remote-friendly
- An overview of our benefits can be found here
Company Overview
Boomi is a software firm that provides cloud integration solutions via a SaaS platform for providers to stay connected with their consumers. It was founded in 2000, and is headquartered in Conshohocken, Pennsylvania, USA, with a workforce of 1001-5000 employees. Its website is https://boomi.com/.Company H1B Sponsorship
Boomi has a track record of offering H1B sponsorships, with 11 in 2026, 33 in 2025, 37 in 2024, 28 in 2023, 75 in 2022, 46 in 2021, 60 in 2020. Please note that this does not guarantee sponsorship for this specific role.