Note: The job is a remote job and is open to candidates in USA. John Deere is a company focused on addressing the challenges of a growing world by investing in people and technology. The Service Representative role involves handling customer inquiries about finance products, documenting interactions, and providing solutions to ensure high service levels.
Responsibilities
- Researching and resolving inquiries received via inbound calls from customers and channel partners on a variety of finance products to achieve service level
- Document customer and channel interactions and enter descriptive information online in order to provide history and track issue resolution
- Onboard/train new merchants and proactively offer services, solutions, and training to existing customers and channel partners
- Resolve and make business decisions on escalated and complex questions while referencing single or multiple screens and/or documents
- Troubleshoot and assist customers and channel partners on JDF websites, systems, and transaction processing
- Track trends and identify streamlined processes for customer, channel, and product concerns and inform/provide feedback to appropriate departments or units
Skills
- Experience working in a call queue environment
- Experience using multiple computer resources to independently gather appropriate information, research, and resolve customer issues
- Strong attention to detail, with experience adjusting to shifting priorities and continuous change in a fast-paced work environment
- Experience with technical online troubleshooting, such as registering, logging in, navigating customer accounts, etc
- Experience working in a team environment (remote or on-site), with the ability to communicate effectively and manage personal accountability to complete work
- A growth mindset, with the ability to learn new information and computer systems/programs quickly
- When working remote, a private in-home workspace and personal ethernet cord are required, along with stable, high-speed internet
- Bachelor's Degree or equivalent related work experience
- Customer service experience in a financial environment
- Experience being proactive on customer calls to educate and/or offer solutions
- Experience with Agriculture, Consumer, or Construction/Forestry products and services
- Experience identifying a work process/procedure to improve and being part of the implementation
Benefits
- Flexible work arrangements
- Highly competitive base pay
- Savings & Retirement benefits (401K and Defined Contribution)
- Healthcare benefits with a generous company contribution in the Health Savings Account
- Adoption assistance
- Employee Assistance Programs
- Tuition assistance
- Fitness subsidies and on-site gyms at specific Deere locations
- Charitable contribution match
- Employee Purchase Plan & numerous discount programs for personal use
- Vacation and Holiday Pay
Company Overview
John Deere is a manufacturing company that designs and produces lawn, garden, electric, agriculture, and construction equipment. It was founded in 1837, and is headquartered in Moline, Illinois, USA, with a workforce of 10001+ employees. Its website is https://www.deere.com.