Note: The job is a remote job and is open to candidates in USA. Ethos is a new expert network built by a McKinsey/SoftBank/DeepMind team, seeking experienced customer service professionals to help train their latest language model on customer service and support tasks. The role involves creating, evaluating, and refining AI-generated work across various service workflows such as complaint resolution and customer communication.
Responsibilities
- Create, evaluate, and refine AI-generated work across core service workflows: complaint resolution scripts, escalation documentation, customer communication drafting, refund and policy application cases, and service quality assessments
Skills
- Senior customer service rep or team lead with 5+ years at a top company
- Strong expertise in complaint handling, escalation management, and customer communication
- Excellent written communication and attention to detail
Benefits
- Flexible, up to 20 hours per week (up to $1k/week)
- It can be done remotely and can be done both alongside or instead of full-time employment.
Company Overview
Ethos is an AI-driven platform that matches individuals with opportunities. It was founded in 2024, and is headquartered in London, England, GBR, with a workforce of 2-10 employees. Its website is https://www.askethos.com/.Company H1B Sponsorship
Ethos has a track record of offering H1B sponsorships, with 9 in 2025, 11 in 2024, 8 in 2023, 27 in 2022, 17 in 2021, 9 in 2020. Please note that this does not guarantee sponsorship for this specific role.