[Remote] Senior Business Consultant

Note: The job is a remote job and is open to candidates in USA. eClinical Solutions is a company that helps life sciences organizations accelerate clinical development initiatives with expert data services and the elluminate Clinical Data Cloud. The Senior Business Consultant role is responsible for supporting customers through the transition to an effective operating state, focusing on customer enablement, business process consulting, and driving adoption of the elluminate platform.

Responsibilities

• Support customer transition activities from implementation or managed services into a more self-sufficient operating model
• Assist in assessing customer readiness across people, process, governance, and technology
• Contribute to transition plans and customer success milestones
• Guide customer teams on elluminate usage, workflows, and operational best practices
• Deliver customer enablement sessions and knowledge transfer activities
• Advise customers on operational processes and responsibilities related to elluminate ownership and usage
• Support governance processes for data ingestion, quality, access, and analytics consumption
• Assist in the development of SOPs, playbooks, and internal documentation aligned to elluminate workflows
• Help align elluminate capabilities with customer business objectives and clinical data strategies
• Engage effectively with different user persons (clinical data managers, medical monitors, clinical scientists, and study teams) to drive workflow adoption and operational alignment
• Develop strong expertise in elluminate functionality, configuration options, and recommended usage patterns
• Translate platform capabilities into practical business processes and user guidance
• Collaborate with Product, Customer Success, and Professional Services teams to share customer feedback and adoption insights
• Identify opportunities for customers to expand or deepen use of elluminate capabilities
• Define KPIs and success metrics to measure customer maturity and independence
• Proactively mitigate adoption risks and identify gaps in customer capability or understanding
• Support renewal and expansion conversations through demonstrated value realization
• Work closely with Implementation, Managed Services, Customer Success, and Support teams to ensure smooth handoffs
• Contribute to the development of standardized transition frameworks, templates, and enablement materials
• Other duties as assigned

Skills

• Sc, B.Tech or MS and/or equivalent work experience
• 6–8+ years of experience in SaaS service delivery, consulting, customer success, or advisory roles
• Experience working with enterprise platforms, data platforms, or regulated industry software
• Experience supporting customer adoption, enablement, or operational transition initiatives
• Strong consulting and customer engagement skills with the ability to translate technical platform capabilities into practical business processes
• Effective problem-solving and organizational skills
• Strong communication and facilitation skills, including customer-facing presentations
• Experience working with life sciences or clinical development software (EDC, data management, analytics platforms)
• Ability to collaborate effectively across cross-functional and global teams
• Strong stakeholder management and customer relationship skills

Benefits

• Remote Work
• Top Workplaces USA Award for Remote Work
• Top Workplaces Culture Excellence Awards celebrating our exceptional company vision, values, and work-life balance

Company Overview

Company H1B Sponsorship