Note: The job is a remote job and is open to candidates in USA. Dupont Circle Solutions (DCS) is a consulting firm specializing in Salesforce expertise, dedicated to helping organizations optimize their systems for better business outcomes. The Salesforce Consultant role involves supporting various business processes and managing Salesforce configurations to meet client needs while ensuring optimal system performance.
Responsibilities
- Leverage a strong understanding of Salesforce (multi-cloud) capabilities
- Play an active role in configuring the solution and supporting the development team for a variety of different client needs
- Perform ongoing Salesforce administration tasks, including user management, security configuration, and data management
- Implement and maintain customizations and enhancements as per client requirements
- Proactively monitor Salesforce instances for health and performance issues and take necessary actions to ensure optimal system performance
- Identify and troubleshoot issues, providing timely resolution and escalation when needed
- Work with our clients and all stakeholders to build clear use cases
- Perform rapid analysis and decomposition of complex business information; recommend leading practices; and present associated technical process components
Skills
- 1 - 5 years of relevant experience
- 1+ years of Salesforce configuration experience
- Bachelor's degree or equivalent in a technical field
- Experience with Microsoft Excel
- Ability to work independently and collaboratively in a team setting
- Ability to work on multiple client tickets while paying strict attention to detail
- Experience in consulting required
- A strong verbal and written communicator
- Solution-focused problem solver
- Interested in working in a service management environment to support our clients
- Strong multitasker
- Team oriented
- Strategic and thoughtful; able to ideate multiple scenarios to solve client problems
- Growing your consulting skills
- Enthusiastic to be a part of something great!
- Leverage a strong understanding of Salesforce (multi-cloud) capabilities
- Play an active role in configuring the solution and supporting the development team for a variety of different client needs
- Perform ongoing Salesforce administration tasks, including user management, security configuration, and data management
- Implement and maintain customizations and enhancements as per client requirements
- Proactively monitor Salesforce instances for health and performance issues and take necessary actions to ensure optimal system performance
- Identify and troubleshoot issues, providing timely resolution and escalation when needed
- Work with our clients and all stakeholders to build clear use cases
- Perform rapid analysis and decomposition of complex business information; recommend leading practices; and present associated technical process components
Benefits
- A remote-first culture with a hybrid option for those in the DMV area
- Generous, flexible PTO, paid holidays, and dedicated DCS floating holidays
- Top-notch medical, dental, and vision - we pay the majority of the premium for yourself, spouse, and dependents
- 401(k) match 100% on the dollar up to 6%, with no vesting period
- 16 weeks of paid parental leave for birthing parents and 4 weeks of paid bonding leave for non-birthing parents
- Paid Salesforce certification exams
- Bonus programs: performance, hiring referrals, Salesforce certification bonuses
- Home office setup with new laptop, monitor, and all accessories needed
- Cool swag brands like Yeti and Marine Layer
- Company-paid Mental health and well-being support program
- Zoom happy hours, virtual social events, and engaging activities
- Award-winning culture and supportive team environment to embrace our commitment that hard work is appreciated and is directly tied to outcomes
Company Overview
Dupont Circle Solutions is a salesforce consulting firm that partners with clients to solve business operations problems through technology. It was founded in 2015, and is headquartered in Arlington, Virginia, USA, with a workforce of 51-200 employees. Its website is https://www.dupontcirclesolutions.com/.