Note: The job is a remote job and is open to candidates in USA. IGS Energy is seeking a Residential Account Manager responsible for acquiring and retaining customers while promoting a variety of IGS products. The role involves utilizing sales techniques to build relationships and ensure customer satisfaction primarily through phone and email communications.
Responsibilities
- Acquire and retain customers by providing an exceptional customer experience, primarily via phone and email communications
- Focus on retention of current customers while generating additional product sales
- Utilize a consultative selling approach to discover each customer’s unique needs and recommend IGS residential products
- Build confidence, generate excitement, and maintain interest by using listening and negotiation skills when confronted with objections or skepticism
- Keep detailed records of sales activity via CRM technology (e.g., Freshsales)
- Develop collaborative working relationships with other sales representatives and internal teams
- Proactively learn and effectively demonstrate full understanding of current marketing programs and offerings
- Remain a point of contact for renewed customers, ensuring their needs are met in a timely manner
Skills
- Highly motivated to sell with a strong drive and desire to succeed
- Proven understanding of the business, lives the company values, and committed to continuous learning and development
- Exceptional interpersonal skills; ability to make a connection with a diverse array of customers and colleagues
- Customer-focused, results-oriented, and professional demeanor
- Strong negotiation and closing skills with a focus on education
- Ability to interpret, analyze, and evaluate information relative to selling techniques
- Proficient computer skills including CRM systems and Excel
- Time management and multitasking skills
- Ability to work a flexible schedule to ensure performance expectations are met
- High school diploma or equivalent experience in business or related field preferred
- Previous experience in sales, customer retention, or account management
- Experience with dialer systems and CRM platforms
- Applicants must be authorized to work in the US on a full-time basis
Benefits
- Comprehensive coverage including medical (plus free telehealth), dental, vision, and employer health savings account contributions.
- Robust support through Headspace and free mental healthcare visits for you and your dependents.
- Extensive assistance with Maven, paid family and caregiver leave, and fertility, adoption, and surrogacy services.
- Strong financial foundation with a 401(k) plan, company match, and access to financial wellbeing tools.
- Paid time off, tuition reimbursement, paid leaves, employee hardship fund, and a wide range of additional perks.
Company Overview
An engaged society seeking positive change in the way we manage and consume energy resources. It was founded in 1990, and is headquartered in Dublin, Ohio, USA, with a workforce of 1001-5000 employees. Its website is http://www.igsenergy.com.