Note: The job is a remote job and is open to candidates in USA. AnswerNet is a company dedicated to making a difference through various charitable efforts. They are seeking a Bilingual French/English Customer Service Agent to manage inbound calls and provide excellent customer service, particularly for religious organizations and charities.
Responsibilities
- Answer inbound customer calls in a professional and courteous manner
- Support email inquiries and chatrooms
- Provide timely and accurate information regarding products and services
- Document customer interactions and feedback in the system
- Follow company procedures and escalate complex issues when necessary
- The ability to navigate multiple software platforms and websites concurrently. You don’t need to be a tech genius. You do need to be comfortable working quickly and accurately in a fully digital environment
- Meet daily performance metrics and call handling targets
Skills
- The ability to speak/write fluently in French and English
- A high school diploma or GED
- Proficiency in fast-paced multi-tasking
- Eagerness to learn new technologies
- Submit to and pass a criminal background check
- Strong computer navigation skills and PC knowledge
- Minimum typing speed of 25wpm
- A quiet, distraction-free environment to work from in your home
- PC/Laptop with at least Windows 11 (Apple/Mac products, Chromebooks and tablets are not compatible), 16 GB RAM, intel CORE i5 processor or higher, 250 GB SSD
- High Speed internet with Ethernet cable (no wireless/hotspots or satellite) Upload 100 mbsp and 30 mbsp Downloads speeds
- Preference to 2 monitors or 1 large screen
- Noise cancelling USB -connected Headset
- Webcam
- Smartphone
Benefits
- On-going training and development to ensure your success
- Virtual paid training
- Paid time off
- Comprehensive benefits package (medical, vision and dental)
- Employee Assistance Program
- RRSP program options
- Short and Long-Term Disability options
- Internal career advancement opportunities
Company Overview
AnswerNet is a telecommunications company specializing in call center services. It was founded in 1998, and is headquartered in Willow Grove, Pennsylvania, USA, with a workforce of 501-1000 employees. Its website is http://answernet.com.