Robinhood is a company dedicated to democratizing finance for all, and they are seeking a Customer Experience Representative for their Core Services team. In this role, you will be responsible for delivering exceptional customer support via various channels, addressing a range of financial service inquiries, and contributing to the continuous improvement of customer experience.
Responsibilities
- Delivering an outstanding customer experience for customers through phone, email, and chat channels
- Driving continuous improvement to delight customers by acting as the voice of the customer by identifying and communicating better ways to serve our customers
- Growing your financial services expertise as you develop deep subject mastery of complex financial concepts like equities trading, margin, and options trading
Skills
- Active FINRA Series 7 and 63 Licenses with an ability to quickly put your brokerage knowledge into action
- Excellent customer service, written and verbal communication skills with a passion to support customers
- Effectiveness and willingness to adapt to CX experience delivery through phone and written channels
- Ability to quickly defuse customer anxiety through exceptional customer service skills
- Self-starter and ambitious learner who is comfortable with ambiguity and fast paced environment
- Able to exercise independent thought and judgment, adapt to new tasks, and the ability to prioritize tasks in a multi-task environment
- Schedule flexibility as we evolve to meet the growing demands of our customers (initial and/or future shift assignment may include evenings and weekend hours)
Benefits
- 100% paid health insurance for employees with 90% coverage for dependents
- Lifestyle wallet - a highly flexible benefits spending account for wellness, learning, and more
- Employer-paid life & disability insurance, fertility benefits, and mental health benefits
- Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!
- Exceptional office experience with catered meals, events, and comfortable workspaces.
Company Overview
Robinhood is a stock brokerage that allows customers to buy and sell stocks, options, ETFs, and cryptocurrencies with zero commission. It was founded in 2013, and is headquartered in Menlo Park, California, USA, with a workforce of 1001-5000 employees. Its website is https://www.robinhood.com.