Note: The job is a remote job and is open to candidates in USA. Chili Piper is a B2B SaaS company that helps GTM teams turn inbound leads into qualified meetings instantly. They are seeking a Product Manager to lead key product areas related to customer experience, focusing on building complex, enterprise-grade products and driving adoption and business impact.
Responsibilities
- Own ChiliCal, Ecosystem, and Handoff end to end, from market and customer evidence through adoption, iteration, and long-term business impact
- Define the first audience for every bet and protect that focus as new requests, edge cases, and opportunities emerge
- Identify the right problems to solve and turn complex scheduling, integration, and routing workflows into clear product direction
- Define value, viability, priority, and success metrics, including what should trigger first adoption
- Monitor adoption and real usage after launch, then use what you learn to improve the product and shape what comes next
- Keep these connected surfaces coherent, so changes across ChiliCal, Ecosystem, and Handoff work together rather than against each other
- Partner with Product Design on the experience, first-use path, and product-side enablement
- Partner with the Product Engineering Lead on solutions that are technically sound and practical to deliver
- Prioritize ruthlessly and make clear calls when the problem is complex and the answer is not obvious
- Hold a high standard for quality. You do not ship things you would not want to use yourself
Skills
- Senior-level experience managing complex B2B SaaS products, with clear ownership of a product area or major initiatives
- Strong product judgment, with the ability to find problems worth solving and make informed tradeoffs in ambiguous environments
- Hands-on use of AI tools in day-to-day product work, with good judgment about where AI genuinely improves a product experience
- The ability to simplify complexity and turn customer evidence, data, and technical constraints into clear product decisions
- Deep curiosity about users and markets, and a habit of building conviction through direct evidence
- Comfort in technical domains and credibility with technical users and engineering partners
- A bias toward focus and shipping narrow to learn quickly
- Experience working closely with Engineering, Design, and cross-functional partners in a fast-moving environment
- The drive to build products that solve real problems and get used, not just shipped
- Experience with calendar, scheduling, or meeting workflow products
- Experience building or owning third-party integrations, especially with CRM, calendar, or conferencing platforms
- Experience with lead routing, distribution, or assignment logic
- Experience with CRM or marketing automation platforms
- Experience building enterprise-grade, data-rich SaaS products
- Experience building or shipping with Claude or similar products
Benefits
- Competitive pay based on market rate wherever you live
- Unlimited vacation (and we •do• mean it, and we •do• take it!)
- Generous health, dental, and vision insurance
- Any equipment/software/tech that you need to do your job
- Annual professional development stipend of $2,000 USD
- Equity - all Pipers receive stock options
- Annual company retreat in epic locations (past trips: Paris, Morocco, Tulum, Iceland, Ibiza, India). Check out the [video](https://www.youtube.com/watch?v=66XNNBqh37I) from last year’s retreat in Tenerife.
Company Overview
Chili Piper is a meeting lifecycle automation platform that helps revenue teams to increase their conversion rates. It was founded in 2016, and is headquartered in New York, New York, USA, with a workforce of 51-200 employees. Its website is http://www.chilipiper.com.