Note: The job is a remote job and is open to candidates in USA. Thermo Systems is a global, full-service control systems integration partner delivering premier class automation solutions across the Energy, Life Sciences, and Mission Critical markets. The Manager of Engineering Operations is responsible for improving the effectiveness, scalability, and operational performance of the engineering organization by developing systems, processes, and metrics to support a growing technical organization.
Responsibilities
- Lead the development and continuous improvement of engineering operational processes, systems, and governance structures
- Develop and implement resource management, capacity planning, and workforce forecasting processes across multiple engineering teams and programs
- Analyze organizational performance data and identify opportunities to improve utilization, delivery effectiveness, staffing efficiency, onboarding, training, and overall operational execution
- Serve as the primary owner for engineering operational improvement initiatives, driving improvement initiative projects from concept through implementation and adoption
- Develop operational dashboards, metrics, and reporting structures that provide leadership with visibility into workforce performance, capacity, demand, and organizational health
- Partner with engineering leadership, program leadership, project management, and operations teams to identify risks, remove organizational barriers, and improve cross-functional coordination
- Evaluate and improve engineering tools, workflows, and business systems to support scalable growth
- Build and mature future engineering operations capabilities, including resource coordination, workforce planning, and operational support functions
- Lead special projects and strategic initiatives on behalf of engineering leadership as organizational needs evolve
- Coordinate with engineering, project delivery, operations, and leadership teams to align priorities, staffing strategies, and operational objectives
- Facilitate discussions involving competing priorities, resource constraints, and organizational tradeoffs
- Communicate operational risks, recommendations, and improvement opportunities clearly to leadership and stakeholders
- Build alignment across teams and drive adoption of new processes, tools, and ways of working
- Adhere to company policies, QMS requirements, and established safety standards
- Deliver accurate, high-quality results with strong attention to detail
- Develop and maintain processes that improve consistency, visibility, accountability, and execution quality across the engineering organization
- Promote a culture of continuous improvement through measurement, feedback, and disciplined problem-solving
- Ensure operational processes support quality project delivery, employee development, and sustainable organizational growth
- Provide leadership, coaching, and direction to assigned engineering operations personnel, resource coordinators, analysts, or support staff
- Establish priorities and objectives for operational support functions
- Support the development of future operational capabilities, tools, and organizational structures required to meet business growth objectives
- Influence and guide leaders across the organization without relying solely on formal authority
Skills
- Bachelor's degree in engineering, Engineering Technology, Construction Management, Business, Operations Management, or a related field; equivalent experience will also be considered
- 10+ years of experience in engineering, project delivery, technical operations, consulting, construction, industrial automation, mission critical infrastructure, or related technical environments
- 3+ years of leadership experience involving operational management, program management, resource management, PMO leadership, process improvement, or organizational development
- Demonstrated experience implementing operational improvements that positively impacted organizational performance, scalability, or delivery outcomes
- Strong understanding of engineering project delivery, workforce planning, resource management, and organizational operations
- Experience developing and improving business processes, workflows, governance structures, and performance metrics
- Ability to analyze complex operational challenges and translate findings into practical, scalable solutions
- Experience with project management, resource management, reporting, scheduling, and collaboration platforms such as Wrike, Microsoft Power Platform, Power BI, ERP systems, or similar tools
- Strong facilitation, communication, and stakeholder management skills across technical and non-technical audiences
- Ability to balance short-term operational needs with long-term organizational improvement objectives
- Effective problem-solving, decision-making, and change management skills
- Commitment to quality, accountability, continuous improvement, and operational excellence
- Ability to operate effectively in a fast-growing, multi-disciplinary engineering organization
Benefits
- Bonus
- 401(k) with company match
- Comprehensive medical, dental, and vision coverage with low-cost options
- Paid time off and sick leave
- Tuition reimbursement and professional credential support
- In-house and external technical training opportunities
Company Overview
Thermo Systems is an industrial automation company that offers automation and information solutions. It was founded in 1998, and is headquartered in Duquesne, Pennsylvania, USA, with a workforce of 201-500 employees. Its website is http://thermosystems.com.