Remote Outbound Customer Service Representative
Ken Garff Listening Center
The Ken Garff Listening Center is currently hiring Remote Outbound Customer Service Representatives to join our growing contact center team.
Work Schedule
Our Listening Center operates:
- Monday – Friday: 6:00 AM – 7:00 PM (MT)
- Saturday: 8:00 AM – 4:00 PM (MT)
- Sunday: Closed
Technical Requirements
Internet Requirements
- Hard-wired Ethernet connection required (direct to router or wall port; Wi-Fi not permitted)
- Minimum 50 Mbps download speed
- Minimum 20 Mbps upload speed
- Maximum 40 ms ping or lower
- Must provide 3 speed test results taken at different times during working hours for approval
Computer Requirements
- Operating System: Windows 11 required (Mac/Apple products not supported)
- Processor: 1 GHz or faster with two or more cores on a compatible 64-bit processor. (typically, Processor of Intel i5 or Higher OR AMD Ryzen 5 or Higher)
- Memory (RAM): Minimum 16 GB
- Storage: Minimum 256 GB
Equipment & Peripherals
- Must provide your own equipment
- Dual monitors (2 or more required)
- Webcam (required)
- Smartphone (required for authentication purposes)
- Headset with microphone (must connect via a port; wireless headsets acceptable if using a USB/dongle connection)
- Keyboard and mouse
Key Responsibilities
- Make outbound calls to current Ken Garff customers (no cold calling)
- Deliver a professional, friendly, and informative customer experience
- Build and maintain strong customer relationships
- Identify customer vehicle service needs and schedule appointments
- Promote service specials and incentives
- Handle customer inquiries via phone, chat, and email
- Accurately document interactions and update customer records
- Collaborate with team members while maintaining company standards
Qualifications
- Must provide your own equipment and meet technical requirements
- Must have a quiet workspace free from noise and distractions
- Strong computer skills and ability to navigate multiple systems
- Typing speed of 30+ WPM
- Positive, energetic, and customer-focused attitude
- Excellent communication and problem-solving skills
- Strong multitasking, organization, and prioritization abilities
- Previous customer service, call center, or sales experience preferred
- High school diploma or equivalent required
- Must be 18 years or older and authorized to work in the U.S.
- Bilingual in Spanish is a plus
- Must reside in: Utah, Texas, Nevada, Arizona, Wyoming, or Iowa
Benefits
- Opportunity to earn a college degree at no cost
- Paid training
- Career growth within a nationwide automotive company
- Paid Time Off
- Comprehensive benefits: Medical, Dental, Vision, Disability, AD&D, and Life Insurance
- 401(k) with company match
- Optional year-end bonus program
- Employee discounts on vehicles, parts, and service
- Supportive team and positive company culture
Job Details
- Job Type: Full-time (40 hours per week)
- Pay: Starting at $16.00/hour
- $16.25/hour for Spanish speakers
We are an Equal Opportunity Employer
(We Hear You)