[Remote] Operations Communication Specialist - Remote

Note: The job is a remote job and is open to candidates in USA. Dominium is a purpose-driven leader in affordable housing, seeking motivated candidates to join their team. The Operations Communication Specialist will support the development and execution of resident-facing and site-level communications, ensuring that messaging is clear, consistent, and timely to enhance the resident experience.

Responsibilities

• Assists in drafting and editing resident-facing and internal communications, including announcements, notices, and campaigns
• Supports the execution of communication plans to ensure messaging is clear, accurate, and aligned with company standards
• Maintains consistency in tone, voice, and branding across all communications
• Provides communication support for operational initiatives, including system updates, process changes, and new programs
• Develops messaging that helps site teams and residents understand and adapt to changes
• Supports project teams by preparing communication materials and tracking deliverables
• Coordinates and distributes resident communications through various platforms, including email and resident portals
• Partners with site teams to ensure communications are delivered effectively and on time
• Escalates sensitive or complex communication needs to senior team members as appropriate
• Drafts, proofreads, and formats communications across multiple channels
• Manages communication calendars, timelines, and approval processes
• Ensures communications meet basic compliance, branding, and quality standards
• Collaborates with cross-functional teams such as Marketing, Training, and Operations to support communication needs
• Assists in preparing materials for training programs and operational initiatives
• Seeks feedback and guidance to continuously improve communication effectiveness
• Tracks basic communication metrics, including open rates and engagement, and compiles reports
• Identifies opportunities to improve clarity and effectiveness of messaging based on feedback
• Works under the guidance of senior team members and contributes to team projects
• Performs duties without direct supervisory or leadership responsibilities

Skills

• High School Diploma or GED required
• Strong written and verbal communication skills with the ability to communicate professionally and clearly
• High attention to detail and accuracy in all work
• Demonstrated ability to organize tasks, manage multiple priorities, and meet deadlines
• Willingness to learn, adapt, and work effectively in a fast‑paced environment
• Basic understanding of professional communication standards in written and verbal interactions
• Need to reside in one of the following states: AL, AR, AZ, CA, CO, CT, FL, GA, IA, ID, IL, IN, KS, LA, MA, MD, MI, MN, MO, MS, MT, NC, NE, NM, NV, OH, OK, OR, PA, SC, SD, TN, TX, UT, VA, WA, or WI
• Associate's or Bachelor's degree in Marketing, Communications, or a related field preferred
• Experience in communications, marketing, or related field preferred
• Proficiency in Microsoft Office applications (Outlook, Word, Excel); familiarity with digital communication tools is a plus

Benefits

• Basic Life and AD&D
• Employee, Spouse and Child Supplemental Life and AD&D
• Short and Long-Term Disability insurance
• Medical, Dental and Vision coverage, with optional Health Savings Accounts
• Medical and Dependent Care Flexible Spending Accounts
• Voluntary Benefits (Accident, Critical Illness, Whole Life)
• Employee Assistance Program
• 401(K) plan
• Health and Financial Wellness Programs
• Paid Time Off including Paid Holidays and Floating Holidays
• Paid Parental Leave
• Education Reimbursement
• Employee Recognition
• Dominium Employee Emergency Fund

Company Overview