Note: The job is a remote job and is open to candidates in USA. Gallagher is a company dedicated to helping clients face risk with confidence through a client-centric suite of consulting tools and advanced data analytics. They are seeking a Licensed Life & Health Customer Service Representative to handle inbound calls related to customer service, retention, and billing inquiries while providing accurate information and support. The role emphasizes maintaining high-quality service standards and continuous improvement in product knowledge.
Responsibilities
- Consistently maintain an above average on Quality Assurance monitoring scores
- Consistently meet or exceed all Customer Service individual and departmental performance metric standards
- Continuously improves key job competencies, product knowledge and attend continuous training classes
- Provide complete and accurate information to all member inquiries
- Effectively and efficiently utilize the technical resources available
- Meet departmental goals for cross sales, retention and service
Skills
- High school diploma or equivalent required
- Holds Active Illinois Health/Life license
- Minimum 1 year customer service work experience in an inbound/outbound call center environment
- Retention experience desired
- Proficient PC skills (Word, Excel, Internet)
- Ability to effectively represent and support a variety of consumer products utilizing superior communication skills
- Ability to resolve customer problems and issues as they arise utilizing intelligent analytical process
- Ability to grow within a goal oriented, heavily measured environment
- Ability to consistently meet the minimum established performance standards
- Strong Organizational Skills: must be able to research and navigate customer service software (CSC) to assist and address member's concerns
- Strong Communication Skills: must be able to effectively communicate with members and peers to answer concerns and resolve issues in a timely manner
- Attention to Detail ensures accuracy and maintains strong quality control procedures
- Customer Service: must be able to provide exceptional customer service to members
- Computer Proficiency: must have strong PC and typing skills
- Inbound Phone Skills: Have clear pronunciation and ability to follow scripting in accordance to compliance
- High Level of Self motivation and ability to succeed
- Time Management: Excellent punctuality a must
- Fully remote: Has a designated distract free area to perform remotely as if you were in an office
- Background in insurance or health discount industry preferred but not necessary
- Spanish Bilingual a plus
Benefits
- Medical/dental/vision plans, which start from day one!
- Life and accident insurance
- 401(K) and Roth options
- Tax-advantaged accounts (HSA, FSA)
- Educational expense reimbursement
- Paid parental leave
- Digital mental health services (Talkspace)
- Flexible work hours (availability varies by office and job function)
- Training programs
- Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
- Charitable matching gift program
Company Overview
Gallagher is an international insurance brokerage and risk management services firm. It was founded in 1927, and is headquartered in Rolling Meadows, Illinois, USA, with a workforce of 10001+ employees. Its website is https://www.ajg.com/.Company H1B Sponsorship
Gallagher has a track record of offering H1B sponsorships, with 9 in 2026, 58 in 2025, 31 in 2024, 32 in 2023, 45 in 2022, 36 in 2021, 15 in 2020. Please note that this does not guarantee sponsorship for this specific role.