Note: The job is a remote job and is open to candidates in USA. Great American Insurance Group is a leader in the insurance industry, seeking an Insurance Operations Specialist for their Employer Health Solutions division. The role involves managing the onboarding process for new group health business, ensuring a smooth transition from prospect to active client while collaborating with various stakeholders to enhance operational efficiency.
Responsibilities
- Own and manage the full onboarding lifecycle, ensuring a seamless transition from prospect to active client and a successful hand‑off to Account Management
- Support agent onboarding, including licensing and appointment coordination
- Partner with Sales on new business case submissions and track underwriting progress, proactively gathering outstanding requirements
- Support system automation and process improvements to reduce manual work and increase efficiency
- Assist agents with Employee Navigator group setup, file testing, and implementation readiness
- Coordinate with TPAs to ensure accurate and timely case implementation
- Confirm delivery of required welcome letters and onboarding communications
- Serve as the primary coordination point during onboarding and the first 30 days post‑implementation
- Identify and resolve onboarding issues early to minimize disruption and ensure a positive client experience
- Drive timely, accurate onboarding outcomes, reduced cycle times, improved cross‑functional coordination, and strong client and agent experiences
- Performs other duties as assigned
Skills
- Experience in sales support, onboarding, implementation, or insurance/benefits operations
- Strong organizational and process management skills with the ability to manage multiple cases simultaneously
- High attention to detail with strong follow‑through
- Strong communication skills and ability to collaborate across Sales, Operations, TPAs, and external partners
- Comfort working with technology platforms, workflows, and process documentation
- Experience supporting new business sales in insurance or benefits environments
- Familiarity with underwriting processes, TPAs, and benefits administration platforms (e.g., Employee Navigator)
- Experience with automation or process improvement initiatives
Benefits
- Medical, dental, and vision coverage
- Wellness plans
- Parental leave
- Adoption assistance
- Tuition reimbursement
- Paid Time Off
- Paid holidays
- A 401(k) plan with company match
- An employee stock purchase plan
- Commuter benefits
Company Overview
Great American Insurance Group is an insurance company that specializes in in property and casualty insurance. It is a sub-organization of American Financial Group. It was founded in 1872, and is headquartered in Cincinnati, Ohio, USA, with a workforce of 5001-10000 employees. Its website is http://www.greatamericaninsurancegroup.com.