Note: The job is a remote job and is open to candidates in USA. Post University is dedicated to student success and offers a remote position for a Financial Aid Advisor. This role involves guiding online learners through the financial aid process, advising on payment options, and ensuring compliance with relevant regulations.
Responsibilities
- Advise students on tuition payment plans, financial aid options, and application procedures
- Collaborate with internal departments (Admissions, Student Accounts, Registrar, Advising) to support student financial needs
- In collaboration with the packaging specialist, collect and verify financial aid documentation to complete student files
- Maintain accurate records and perform timely data entry in university systems
- Counsel students with high balances or delinquent accounts to identify additional financing solutions
- Respond promptly to student inquiries and follow up to ensure resolution
- Participate in student registration and retention initiatives
- Stay current with federal financial aid regulations and university policies
- Attend training sessions and contribute to continuous improvement efforts
- Maintain a minimum of 80% 'ready time' on inbound phone queue
Skills
- Associate's degree or equivalent experience
- Possess a thorough understanding of Title IV funds, regulations, and eligibility requirements
- Excellent phone, email, and face-to-face communication skills; maintains a positive attitude
- Proven ability to work effectively with all members of the financial aid team to improve student experience
- Excellent computer skills; proficient with Microsoft Office and university systems
- Exceptional problem-solving skills and attention to detail
- Energetic and goal-oriented; strong interest in working in a fast-paced environment that requires multi-tasking
- Must be in good standing on all federal student loans to access NSLDS. Individuals with default status on federal student loans are not eligible for this role
Company Overview
Post University is a private, for-profit university in Waterbury, Connecticut, and was founded in 1890. It was founded in 1890, and is headquartered in Waterbury, Connecticut, USA, with a workforce of 1001-5000 employees. Its website is http://www.post.edu/.