[Remote] Enrollment/Billing Associate Representative- Evernorth- Remote

Note: The job is a remote job and is open to candidates in USA. Evernorth Health Services is dedicated to improving the health and vitality of those they serve, and they are seeking an Enrollment/Billing Associate Representative to enhance the patient experience. This role involves helping patients understand their financial responsibilities and insurance benefits, ensuring a seamless experience in specialty pharmacy and infusion services.

Responsibilities

• Deliver a positive patient experience by clearly explaining financial responsibility, insurance benefits, and next steps with empathy and professionalism
• Proactively contact patients to review coverage details and securely obtain payment information when applicable
• Create accurate and timely patient financial responsibility letters based on documented insurance benefits
• Review patient accounts to identify enrollment needs and initiate appropriate outreach
• Enter and update patient demographic and referral information to support timely care delivery
• Communicate patient updates effectively to internal partners to ensure alignment and continuity
• Prioritize work thoughtfully to meet service expectations while maintaining high accuracy and quality

Skills

• High school diploma or GED
• Minimum 1 year of customer service experience, preferably in a healthcare, billing, insurance, or patient-facing environment
• Strong verbal and written communication skills with the ability to explain information clearly and compassionately
• Proficiency with computers and Microsoft Office applications
• Ability to organize tasks, manage time effectively, and adapt in a fast-paced environment
• Experience with insurance verification, billing, or enrollment processes
• Familiarity with medical terminology
• Previous experience supporting specialty pharmacy, infusion services, or healthcare operations

Benefits

• Medical
• Vision
• Dental
• Well-being and behavioral health programs
• 401(k)
• Company paid life insurance
• Tuition reimbursement
• A minimum of 18 days of paid time off per year
• Paid holidays

Company Overview

Company H1B Sponsorship