Note: The job is a remote job and is open to candidates in USA. Too Good To Go is a certified B Corporation on a mission to inspire and empower everyone to fight food waste. They are seeking a bilingual Customer Experience Specialist to provide outstanding customer service and turn users and partners into ambassadors for the movement against food waste.
Responsibilities
- Being the main point of contact for our users and partners ensuring they receive outstanding customer service by answering inquiries through email, chat and phone
- Answering all questions through some of our Social Media tools (Facebook, App Store, Play Store and Google Reviews)
- Handle priority situations with high care, as well as contact users and stores proactively when necessary
- Help build and implement processes to encourage, inspire and empower our partners and consumers to adopt a more sustainable lifestyle, using Too Good To Go
- Being a brand ambassador in all your communications with our customers as you encourage, inspire, and empower our customers towards more sustainable behaviour
- Understand and communicate our customers' needs and motivations to our internal teams locally and globally
Skills
- Experience in Customer Service or Account Management
- Full written and verbal proficiency in Spanish and English and/or French and English to communicate with users and partners
- Someone based in Toronto with availability to work from Saturday to Wednesday, with days off on Thursday and Friday
- A first-class and inspiring communicator, who is able to draw on those skills to set the bar high
- Experience working with CRMs like Zendesk, Salesforce, Hubspot or SAP
- A team player who loves helping others, building positive relationships and resolving conflicts with our users and partners
- Detail-oriented individuals who are able to stay focused through repetitive tasks
- Previous experience working in a marketplace, a big platform, or the Food Industry is a bonus
Benefits
- A rare opportunity to work in a social impact company (and certified B Corp) where you can use your commercial skills to drive positive change
- An open company culture where you have the independence and room to unleash your creativity
- A strong team culture where learning together is encouraged and successes are celebrated together
- The experience of being part of an international company with over 1200 enthusiastic and highly talented teammates across 21 countries – always ready to share knowledge and support!
- Strong personal as well as professional development in a thriving, high-growth scale-up environment.
Company Overview
Too Good To Go is a global social impact company that connects users with partners to rescue unsold food and stop it from going to waste. It was founded in 2015, and is headquartered in Copenhagen, Hovedstaden, DNK, with a workforce of 1001-5000 employees. Its website is https://www.toogoodtogo.com.