Note: The job is a remote job and is open to candidates in USA. Too Good To Go is a company dedicated to fighting food waste through their innovative marketplace app. They are seeking a bilingual Customer Experience Specialist to provide outstanding customer service and support to users and partners, inspiring them to adopt sustainable practices.
Responsibilities
- Being the main point of contact for our users and partners ensuring they receive outstanding customer service by answering inquiries through email, chat and phone
- Answering all questions through some of our Social Media tools (Facebook, App Store, Play Store and Google Reviews)
- Handle priority situations with high care, as well as contact users and stores proactively when necessary
- Help build and implement processes to encourage, inspire and empower our partners and consumers to adopt a more sustainable lifestyle, using Too Good To Go
- Being a brand ambassador in all your communications with our customers as you encourage, inspire, and empower our customers towards more sustainable behaviour
- Understand and communicate our customers' needs and motivations to our internal teams locally and globally
- Communicate in your primary language or English, and when necessary utilise translation tools for additional languages
Skills
- Experience in Customer Service or Account Management
- Full written and verbal proficiency in Spanish and English and/or French and English to communicate with users and partners
- Someone based in the area of Ontario with availability to work from Saturday to Wednesday, with days off on Thursday and Friday
- A first-class and inspiring communicator, who is able to draw on those skills to set the bar high
- Experience working with CRMs like Zendesk, Salesforce, Hubspot or SAP
- A team player who loves helping others, building positive relationships and resolving conflicts with our users and partners
- Detail-oriented individuals who are able to stay focused through repetitive tasks
- Previous experience working in a marketplace, a big platform, or the Food Industry is a bonus
Benefits
- Take 20 paid vacation days each year
- 100% remote work (fully work from home)
- Give back with paid volunteer time through our Shareback program
- Take paid parental leave with top-up support
- Work abroad for up to 30 days a year
- Health insurance and RRSP matching in Canada!
- Stay active with monthly ClassPass credits
- Extra parental leave and days off beyond local legislation and the option to take an extra week of unpaid leave
- Join regular social events and team celebrations
- Get involved and connect with our teammates around the world in our P.R.I.D.E., Women in the Workplace, Global Majority Voices, and Functionally Diverse Employee Resource Groups (ERGs)
Company Overview
Too Good To Go is a global social impact company that connects users with partners to rescue unsold food and stop it from going to waste. It was founded in 2015, and is headquartered in Copenhagen, Hovedstaden, DNK, with a workforce of 1001-5000 employees. Its website is https://www.toogoodtogo.com.