Consumer Dispute Specialist I

Yardi pioneers the property tech industry by seamlessly blending 40 years of tradition with forward-thinking innovation. In this role, the Consumer Dispute Specialist I will investigate consumer disputes from start to finish, ensuring compliance with FCRA guidelines and delivering a reliable, consumer-focused experience.

Responsibilities

• Receive, review, and resolve consumer disputes related to tenant screening application results with accuracy and professionalism
• Process all dispute activities in compliance with FCRA regulations, Yardi Resident Screening guidelines, and required time frames
• Communicate clearly with consumers to gather details, provide updates, and deliver investigation results
• Maintain thorough documentation of all steps taken throughout the dispute resolution process

Skills

• Bachelor's degree or equivalent combination of education and experience
• One to two (1-2) years of experience in a legal or regulatory compliance position
• Knowledge of the Fair Credit Reporting Act or other consumer rights processes
• Knowledge of credit reports and civil and criminal record terminology
• Ability to meet critical deadlines and prioritize multiple tasks in a fast-paced environment
• Excellent attention to detail with a high degree of accuracy
• Strong organizational skills
• Accountability and follow-through skills
• Ability to adjust to new processes and procedures
• Excellent oral and written communication skills
• Proficiency in Microsoft Office Suite
• Professional phone demeanor skills
• Experience working as a paralegal
• Experience using a customer relationship management (“CRM”) or sales database system

Benefits

• 100% paid employee medical premiums
• Company profit-sharing plan
• Flexible work arrangements

Company Overview