Note: The job is a remote job and is open to candidates in USA. Concentrix is a forward-thinking global organization that fosters an inclusive culture and a sense of belonging. They are seeking a remote Customer Service Representative to provide exceptional customer service and support, resolving routine problems and inquiries related to the company's products and services.
Responsibilities
- Maintain acceptable production levels as set by management
- Provide details on the discount services to help retain and save customers
- Provide high level of customer service and empathy
- Have a strong ability to ask probing questions, to discover the wants, interests and needs of our customers
- Have the ability to deliver bad news and de-escalate critical situations
- Be efficient in navigating multiple systems
- Participate in ongoing training and self-development
- Maintain advanced knowledge of procedures, product information and online resource tools
- Maintain regular attendance and punctuality as scheduled and adhere to all company time and attendance policies
- Participate in activities designed to improve business performance
- Ensure that all quality targets are met and maintained
- Deliver expert customer experiences…with a smile
Skills
- Minimum of 6 months to 1 year of solid customer service experience
- High School Diploma or GED Required
- Ability to effectively communicate with customers and ask discovery questions
- A strong heart and mind for servicing others
- Comfortability with Outlook, asynchronous tools, and Microsoft Excel
- Must be comfortable being on web camera
- Proficiency in fast-paced multi-tasking
- Eagerness to learn new technologies
- Ability to utilize tools and resources to efficiently assist customers
- Ability to articulate in a professional and efficient manner
- Ability to break down complex subject matter into relatable knowledge for our customers
- Ability to be flexible with the hours of operation
- Must reside in the United States or have a valid U.S. address for residence
Benefits
- Medical, dental, and vision insurance
- Comprehensive employee assistance program (EAP)
- 401(k) retirement plan
- Paid time off and holidays
- Paid training days
- DailyPay enrollment option to access pay "early," when you want it
- Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
- Health and wellness programs with trained partners to help promote a healthy you
- Mentorship programs that support your rewarding career journey
- Work-from-home convenience with company-supplied technologies
- Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
- Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
Company Overview
Concentrix is an IT firm that engages in software services, data analytics, enterprise technology, and digital operations. It was founded in 1983, and is headquartered in Newark, California, USA, with a workforce of 10001+ employees. Its website is https://www.concentrix.com.