Note: The job is a remote job and is open to candidates in USA. Atmosera empowers businesses with modern technology and human expertise. They are seeking a Cloud Support Technician to ensure the smooth operation of clients' cloud environments by providing technical support and troubleshooting issues.
Responsibilities
- Monitor, analyze, and resolve incidents for customer infrastructure running in Azure
- Triage, action on and disposition telemetry alerts as they come in
- Install, configure, and administer customer systems in Azure
- Troubleshoot and resolve technical issues related to virtual servers and networks
- Escalate complex cases to Tier-2 and Tier-3 support as needed
- Perform regular reviews of systems, processes, and procedures
- Document systems, processes, and procedures to maintain knowledge base
- Promote best practices to enhance and improve organizational processes
- Communicate technical issues and solutions to clients in clear, business-friendly terms
- Interact with customers to identify IT problems and troubleshoot them efficiently
- Provide regular updates to clients via email, ticketing system, and phone calls
- Communicate ticket status information to all team members
Skills
- Previous experience in a help desk/service desk support or systems administration role
- Basic understanding of operating systems (Windows and Linux)
- Familiarity with virtual servers and networking concepts
- A strong desire to learn and master Azure cloud technologies
- Ability to analyze and resolve technical issues effectively
- Excellent verbal and written communication skills
- Ability to explain technical concepts to non-technical audiences
- Strong customer service orientation
- Ability to work collaboratively with team members and clients
- Currently possess Public Trust Clearance OR willing to obtain it within first 90 days of employment
- Experience supporting virtual servers and troubleshooting network issues is a plus
- Experience in a 24x7 managed services, hosted service company, or Network Operations Center environment is a plus
- Experience reviewing technical logs and triaging telemetry alerts
Benefits
- Generous 401(k) Plan: Secure your financial future with our generous 401(k) plan, featuring a 100% company match on your contributions up to 4% of your salary!
- 100% Employer-Paid Health, Vision, and Dental Insurance for employees: Say goodbye to expensive premiums! We cover 100% of the cost of your health, vision, and dental insurance premiums, saving you potentially thousands of dollars each year.
- Company-Paid Life, AD&D, Short and Long-Term Disability Insurance: We provide company-paid life, accidental death & dismemberment, and short- and long-term disability insurance to protect you and your family.
- Generous Paid Time Off (PTO): Enjoy a healthy work-life balance with three weeks of paid time off, allowing you to relax, recharge, and pursue your personal interests.
- 11 Paid Holidays: We observe 11 paid holidays throughout the year, giving you additional time to spend with family and friends.
- Community Service Leave: We believe in giving back to the community and offer paid time off for you to volunteer with organizations that are meaningful to you.
- Employee Recognition and Reward Program: We celebrate and reward outstanding performance and contributions through our employee recognition program.
Company Overview
Atmosera help clients to engineer, deploy, and operate cloud architectures with advanced services that deliver strategic business outcomes. It was founded in 1995, and is headquartered in Beaverton, Oregon, USA, with a workforce of 51-200 employees. Its website is https://www.atmosera.com/.