Note: The job is a remote job and is open to candidates in USA. Mitratech is a team of innovators focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. The Business Systems Analyst serves as the critical bridge between internal business stakeholders and the development team, owning the requirements process and ensuring clear documentation for data initiatives. This role is essential for delivering analytics, business intelligence, and reporting solutions efficiently and at scale.
Responsibilities
- Own the intake and discovery process for internal data initiatives, ensuring requirements are fully understood and documented before development resources are engaged
- Lead requirements-gathering sessions with business stakeholders, applying techniques that draw out needs stakeholders may not yet be able to fully articulate — particularly in analytics and BI contexts where desired outcomes often emerge through iteration
- Translate business requirements into clear, dev-ready documentation including user stories, acceptance criteria, business rules, data definitions, and reporting logic that development teams can act on independently
- Contribute to a groomed and prioritized requirements backlog in collaboration with the Technical Project Manager, ensuring development always has well-defined work ready to execute
- Serve as the ongoing point of contact for stakeholders throughout the project lifecycle, managing expectations and communicating status, trade-offs, and decisions clearly
- Partner with stakeholders to define requirements for analytics, business intelligence, and reporting solutions — including KPIs, desired outcomes, and data needs — in a form the development team can act on
- Support stakeholder validation of early builds, prototypes, and draft deliverables to confirm development has interpreted requirements correctly and surface gaps before they compound
- Identify gaps, conflicts, or risks in requirements early and resolve them proactively before they reach the development team
- Participate in agile ceremonies as needed, ensuring user stories remain aligned with stakeholder intent throughout development
Skills
- 2–4 years of experience in a Business Analyst, Systems Analyst, or similar requirements-focused role
- Demonstrated ability to gather and document complex business requirements across multiple stakeholders or departments
- Strong written and verbal communication skills; able to translate technical concepts for non-technical audiences and business needs for technical teams
- Experience writing user stories and acceptance criteria in an agile or agile-adjacent environment
- Proven ability to manage competing priorities and drive clarity in ambiguous situations
- Familiarity with Jira and Confluence for requirements tracking and documentation; experience working in a Microsoft Teams-based collaborative environment
- High attention to detail with a track record of thorough, accurate documentation
- Bachelor's degree in Business, Information Systems, Computer Science, or a related field, or equivalent practical experience
Benefits
- Health, Dental & Vision Insurance
- 401 (k) + Employer Match
- Unlimited PTO + 11 Paid Holidays + 4 Annual Paid Global Wellness Days Off
- STD, LTD & Group Life Insurance
- Paid Parental Leave
- Pet Insurance
- FSA & HSA Options
- Employee Assistance Program
- Remote Work
- Career Advancement & Professional Development Opportunities
- Employee Recognition
- LinkedIn Learning Platform
Company Overview
Mitratech is a proven technology partner for corporate legal departments, risk & compliance teams, and HR professionals. It is a sub-organization of Ontario Teachers' Pension Plan. It was founded in 1987, and is headquartered in Austin, Texas, USA, with a workforce of 1001-5000 employees. Its website is http://www.mitratech.com.