[Remote] Bilingual Customer Service Representative I - Spanish - Staten Island, NY

Note: The job is a remote job and is open to candidates in USA. Maximus is a company focused on providing customer service solutions. They are seeking a Bilingual Customer Service Representative I to foster strong customer relationships, assist customers through the application process, and maintain accurate case notes while collaborating with team members to resolve issues.

Responsibilities

• Foster strong customer relationships, monitoring their engagement and progress
• Collaborate regularly with customers to attain program goals and sustain eligibility for services
• Conduct workshops and deliver various training services to customers
• Demonstrate substantial program knowledge, assisting customers through multiple phases of the application process, from enrollment to benefit allocation
• Aid customers in accessing services aligning with program objectives, including educational/vocational training, medical support, childcare, transportation, mental health services, legal aid, and related needs
• Follow up with customers to ensure their needs are met and address any queries or concerns
• Collaborate with team members, providing expertise and assistance in resolving participant issues
• Maintain accurate and timely case notes for all customer interactions and document related activities
• Share updates on outreach and engagement efforts with project staff
• Report identified barriers hindering customer engagement with the Provider to project staff
• Interface and maintain professional and positive relationships with HRA/LDSS county staff and clients
• Assist Call Center Operations and other departments as determined by project management to meet business needs
• Regular member of a processing unit within the Outreach department: EEU, Data Entry, and Manual Notices
• Conduct shadowing / training activities with new hires
• Works in assigned special projects
• Maintain Certified Application Counselor CAC active certification
• Conduct Certified Application Counselor (CAC) tasks in select counties
• Maintain updated knowledge of the New York Medicaid Choice Project
• Meet all standards established for this position as outlined in the corresponding annual performance criteria and bonus template for this position
• Perform other duties as assigned by Management

Skills

• High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience
• Ability to speak, read, and write in English and Spanish fluently
• Prior work experience in customer service, data entry and or data processing
• Experience working with MS office applications (Excel, PowerPoint & Word)
• Candidates must have their own laptop/computer equipment with Windows 10 Operating System or above
• Reliable high-speed internet service
• Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity
• Minimum 5 Mpbs upload speeds
• Windows10 or MacOS Catalina (10.15), MacOS Big Sur (11), MacOS (up to 12.5) or newer
• For HP Users, Maximus requires removal of SMode
• Maximus restricts smartphone and low performing computer platforms (such as chromebooks) from accessing Amazon WorkSpaces (AWS)
• Intermediate to advanced proficiency with MS office applications (Outlook, Excel, PowerPoint & Word)
• 2+ years of experience in customer service or related position

Benefits

• Health insurance coverage
• Life and disability insurance
• A retirement savings plan
• Paid holidays
• Paid time off

Company Overview

Company H1B Sponsorship