Got US Customer Service experience? Want A Career Path With Growing Company?
- Do you have Customer Service experience working for a US based company?
- Do you like our core value "GSD" and want to work with a team that "GSD"?
- Do you want to work on a stable/growing Residential Real Estate Property Management team?
If you said "Yes" to these three questions then we might be a good fit for you! GC Realty & Development, LLC, is a Chicago Residential Property Manager w/1500 residents under management. We have grown every single year offering stability and opportunities for our entire team to grow with us.
Role Summary
GC Realty & Development is looking for a Resident Services Specialist who thrives in a fast-paced environment and takes pride in delivering exceptional service. In this role, you'll own the full resident communication experience, managing inbound calls, emails, and chats while collaborating cross-departmentally to resolve issues and coordinate key processes like move-outs. If you're detail-oriented, calm under pressure, and genuinely passionate about helping people, this role is built for you.
What You Get:
- Salary: $7.00 USD per hour
- Monthly Bonus: Up to 12% bonus based on performance each month
- Google Reviews: $25 USD per positive Google review that references you by name
- Book Club: Company funded reading program worth up to $500 per year
- Referral Program: Refer a hired team member and receive a $1,000 bonus
- Paid Time Off: 10 accrued PTO days per year
- Paid Birthday: Take a paid day off during your birthday month
- Paid Holidays: 7 paid holidays recognized annually
*A currency exchange rate program ensures your compensation remains equitable regardless of your location.
What You'll Do
Be the face of GC Realty's resident experience. Every call, email, chat, and text that comes through is your opportunity to show residents they're in good hands. Here's what that looks like day to day:
- Own the Resident Experience: Serve as the primary point of contact for all resident communication across calls, live chat, texts, and email, responding promptly and professionally at every touchpoint.
- Manage Your Inbox and Tasks: Keep things moving by staying on top of emails and follow-ups, ensuring every inquiry is handled within established response times.
- Collaborate Across Departments: Work closely with other teams to resolve resident and client issues, always keeping the best interest of all parties in mind.
- Coordinate the Move-Out Process: Oversee move-outs from start to finish, including confirmations, key returns, and all required documentation.
- Show Up and Grow: Attend weekly department meetings and one-on-ones with your manager, and actively contribute ideas that make the team better.
- Flag and Solve Problems: Spot issues before they escalate, raising concerns with your team and manager and collaborating on solutions.
- Be a Team Player: Support teammates during busy periods and take on additional tasks as the team grows and evolves.
What You Bring
- Customer Service Experience: At least 3 years in a customer-facing role. You genuinely enjoy talking to people and helping them solve problems.
- Confident Communicator: You can navigate difficult conversations with professionalism, empathy, and composure.
- Strong English Communication Skills: You communicate clearly and effectively in both written and verbal form.
- Sharp Attention to Detail: You stay organized, catch the small stuff, and don't let things fall through the cracks.
- Calm Under Pressure: Fast-paced and high-volume doesn't rattle you. You stay focused and solution-oriented when things get busy.
- Reliable Home Setup: You have a quiet, distraction-free workspace and the equipment needed to perform at your best.
The GC Realty Experience™
For over 20 years, GC Realty & Development has been an industry leader, guided by our core values: RESPONSIVE, OWN IT, GET SH*T DONE, and BETTER RESULTS. Providing exceptional service is what we do every day.
We recently updated our core values to include "GET SH*T DONE" because, looking back, our most successful team members were the ones who embodied that mindset. Does that sound like you?
Ready for the challenge? Check out our reputation online and learn more about us through our podcast, Straight Up Chicago Investor.
Any employment offer is contingent upon the successful completion of a criminal background check, and professional reference checks.