Patient Experience Representative II

The Opportunity

Patient Experience Representative II (PXR II) is responsible for providing seamless patient care for patients and providers to support day to day operations. This role requires a passion for helping others and to be able to support and advocate for the best possible patient service we can provide.

Your Responsibilities:

• Verify patient eligibility and insurance coverage.
• Manage patient check-in and check-out procedures.
• Process and track patient payments and collections.
• Conduct patient re-engagement outreach to support continuity of care.
• Maintain and update the Group Therapy scheduling grid.
• Manage and monitor the Long Term Therapy waitlist.
• Serve as backup support for patient communication overflow, including emails and texts.
• Additional tasks assigned by management

Your Qualifications:

• High school diploma or equivalent required, college degree preferred
• Previous experience in healthcare is preferred
• Prior customer service experience, medical or mental health practices preferred
• Excellent interpersonal skills and professional manner
• Strong verbal and written communication skills
• Ability to schedule appointments depending on the patient needs
• Must be well organized and attentive to details
• Must be able to multi-task and prioritize work in a fast-paced work environment
• Must have strong computer proficiency
• Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture

Position Type & Schedule

• Type: Contract Full-time
• Schedule:
  • Monday – Thursday 6am – 5pm, 10am – 9pm
  • Tuesday – Friday 6am – 5pm, 10am – 9pm
• Remote

Compensation

The pay rate for this position is $4/hr. Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions.

Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.

About Us

At Mindful Care, we prioritize the well-being of our employees and offer a supportive environment that encourages professional growth and development. Join us in making a meaningful impact on the lives of our patients while enjoying a fulfilling career.

Mindful Care is the first ever same-day mental health company focused on providing urgent psychiatric care, group therapy, and individual therapy, all covered by many insurance providers - including Medicare. Powered by innovative technology, Mindful Care patients don't have to wait weeks to see a qualified mental health provider. The company offers in-person and telehealth options, including for addiction recovery.