---
Join arenaflex: Empowering the Data-Enabled Future
In today's hyper-connected world, data isn't just information—it's the foundation of every strategic decision, every innovation, and every competitive advantage. At arenaflex, we exist to unlock the full potential of data, enabling organizations to transform raw information into actionable intelligence. As a growing Microsoft top-tier partner specializing in Master Data Management (MDM), we're seeking an experienced Enterprise Customer Success Manager to help our customers navigate their data journeys and achieve measurable business outcomes.
If you're passionate about customer advocacy, thrive in dynamic environments, and want to be part of a company that's reshaping how enterprises manage their most critical asset—their data—we invite you to explore this opportunity.
About This Role
Reporting to our Vice President of Customer Success, you'll be responsible for maximizing the value our customers derive from arenaflex's Master Data Management Platform. Your mission is to drive customer retention, identify expansion opportunities, and create enthusiastic advocates who promote arenaflex within their networks.
In this role, you'll manage approximately 50-60 enterprise software accounts spanning multiple industries, customer segments (strategic, develop, and sustain), and various points in their customer journey. You'll work with customers using different license models (SaaS, subscription, and perpetual) and deployment options (cloud-based SaaS, Platform-as-a-Service, Infrastructure-as-a-Service, and on-premise solutions). Coordination with our valued reseller partners will be essential to delivering seamless customer experiences.
What You'll Achieve: Key Objectives
Objective #1: Platform Adoption
You'll collaborate across arenaflex teams, functions, and our partner network to ensure both new and existing customers leverage our platform to deliver tangible business value—increased revenue, decreased costs, or reduced risk.
- For new customers: Act as the primary advocate from day one, ensuring project planning, kick-off, requirements documentation, implementation, and go-live remain on track. While not directly responsible for delivery, you'll monitor cross-functional teams and alert leadership to potential risks or delays.
- For existing customers: Prioritized by segment, you'll ensure optimal platform utilization to maximize the value from their partnership with arenaflex. When needed, you'll leverage support, professional services, partners, and leadership to ensure continued value delivery.
Objective #2: Retention & Renewals
By ensuring customers realize tangible results through platform adoption, you'll exceed 95% gross retention of annual recurring revenue up for renewal each quarter.
- Manage business-critical escalations: When customers face major challenges, you'll serve as the quarterback—bringing in the right resources, developing mitigation plans, and ensuring execution to resolution.
- Proactively identify and mitigate risk: Through thorough understanding of implementation status and solution significance within your accounts, you'll coordinate cross-functional teams to help struggling customers achieve their data management goals.
Objective #3: Customer Satisfaction
Your coordinated efforts across arenaflex, partners, and customer resources will create enthusiastic customers who readily promote arenaflex to colleagues and peers.
- Become the trusted advisor guiding customers toward business outcomes that matter to their organization. You'll leverage peers, cross-functional teams, and partners to meet customer expectations throughout their journey.
- Enable key stakeholders and executive sponsors to become "Data Heroes" within their organizations by serving as the reliable go-to resource for aligning cross-functional teams. You'll empower them to advance their company's objectives while unleashing the power of their own data.
Objective #4: Expansion
Building upon adoption success, you'll identify additional use cases that drive platform expansion or conversion to SaaS.
- Understand use cases and value drivers across industries: With a fundamental understanding of core business operations across multiple sectors, you'll leverage documented results and case studies to promote additional use cases.
- Engage executive alignment: Recognize high-potential or high-risk accounts and coordinate cross-functional resources to develop engagement plans that gain access to customer executives and align arenaflex with strategic goals.
Your Success Timeline
First 30 Days: Foundation Building
- Thoroughly digest and familiarize yourself with 10 existing customer case studies and observe six customer demonstrations.
- Fully understand arenaflex's customer segmentation model (strategic, develop, sustain) and corresponding engagement motions.
- Invest time with Customer Success peers, your VP, and internal teams to research accounts in your territory.
- Develop a prioritized account engagement plan based on customer segment.
First 90 Days: Activation
- Activate your account engagement plan: engage 100% of strategic accounts, 90% of develop accounts, and 50% of sustain accounts. Begin managing adoption for net-new accounts.
- Establish cadence with existing customers based on segmentation.
- Understand and document current platform utilization within each existing customer.
- For day-1 new customers, monitor implementation status and progress toward go-live.
- Map key arenaflex stakeholders within each customer account and document in Salesforce.
- Understand key customer initiatives and priorities that could benefit from the arenaflex platform.
- Share use cases and insights to improve customers' understanding of expansion opportunities.
- Build relationships across arenaflex teams including Presales, Value Consulting, Product, Support, and Strategy.
What We're Looking For: Competencies & Qualifications
Essential Requirements
- Minimum five years of Customer Success experience with Enterprise Software, ideally SaaS in the IT sector.
- Demonstrated experience delivering customer success to enterprise software customers, including managing 20-75 high-touch accounts.
- Proven track record helping customers navigate adoption journeys for complex software solutions, resulting in documented business outcomes, customer satisfaction, and high retention.
- Strong execution skills with experience in planning, organization, team coordination, and follow-through.
- Basic understanding of business functions and core IT systems.
- Motivated and accountable mindset with demonstrated ability to take ownership and deliver results.
- Excellent interpersonal skills with a kind, humble, and fun personality.
Preferred Qualifications
- Experience with Master Data Management solutions or related data management technologies.
- Background working with Microsoft ecosystem partners or enterprise software vendors.
- Understanding of various deployment models including SaaS, PaaS, IaaS, and on-premise environments.
- Experience managing accounts across multiple industries.
- Track record of identifying expansion opportunities and driving upselling within existing customer relationships.
Why arenaflex: Benefits & Perks
At arenaflex, we believe our people are our greatest asset. When you join our team, you become part of an amazing community of professionals who are genuinely invested in your success.
Growth on Your Terms
Through our company values, collaborative work environment, and individualized career development plans, you'll grow here more than anywhere else. We invest in your professional development and provide numerous opportunities to learn new skills and advance your career.
Enjoy Where You Work
You'll become part of a village of team members who want to see you progress in your career. arenaflex has been repeatedly recognized as a Top Workplace in Atlanta and has received national recognition as a Great Place to Work®.
Financial Security
We offer a 401(k) retirement plan with company match to help you save for the future.
Comprehensive Health Benefits
arenaflex offers 100% employer-paid health, dental, and vision insurance for employee-only coverage, along with competitive family coverage options. We also provide life insurance and employee wellness days throughout the year.
Work-Life Balance
Our employees enjoy autonomy and flexibility. From our hybrid-friendly environment to generous paid time off, we support the work-life balance you need. When you live well, we all enjoy the benefits.
Engaged Leadership
Our CEO and Executive Leadership team believe in and focus on organizational health, which supports and drives healthy culture throughout the company.
Our Core Values
At arenaflex, our values aren't just words on a wall—they guide everything we do:
- Growth Mindset: We believe we can all learn and grow. There are no limits, and we accept mistakes as part of trying new things.
- Constructive Candor: Everyone knows how each other feels. We welcome diverse perspectives to find the best answers.
- Helpful: We believe helping teammates and winning together is more fulfilling than accomplishing something alone.
- Get Stuff Done: We have the grit, creativity, and resilience to accomplish our goals regardless of obstacles.
- Fun is Where Fun is Made: We covet the journey as much as the destination and strive to make each other laugh along the way.
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Alternative methods of applying for employment are available to individuals unable to submit an application because of a disability. Please contact our HR team to discuss reasonable accommodations.
Ready to Make an Impact?
If you're ready to join a company that's transforming how enterprises manage their most valuable asset—their data—we want to hear from you. Apply today and become part of a team that's making it happen!