Inizio Engage has partnered with a global biopharmaceutical company to build a Medical information team that are a primary resource to provide drug/medical device product information to US HCPs. Inizio Engage is seeking a team of frontline specialists responsible for delivering virtual or telephonic support to identified clients engaging customers, patients, and/or healthcare professionals, in a robust clinical dialogue. The specialist serves as a primary resource to provide drug/medical device product information. The Medical Information Specialist will be reporting to the Call Center Supervisor. This is a remote based role.
Job Duties & Responsibilities:
Maintain excellent quality and productivity standards for client program; adhere to program scripts and guidelines
Completely and accurately identify, address, and document all Information Requests, Adverse Events, Product Quality Complaints and other reportable information in compliance with Inizio, Client and Federal guidelines and regulations
Conduct study compliance calls to volunteers enrolled in clinical/medical research trials
Enroll participants in educational seminars
Provide patient support to patients enrolled in Patient Support Programs
Collect demographic data and disposition for product, sample and literature fulfillment
Accurately collect information required by individual programs and correctly capture in specific program databases
Exhibit effective communication and tele-management skills
Converse with callers in an empathetic manner and facilitate the callers in their ability to understand medical terminology, as needed
Display flexibility within department to maximize utilization, including performing administrative duties as needed
Adhere to all company policies and Standard Operating Procedures
Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA)
Job Specifications:
DEC or BAC in nursing
A valid licensed Registered Nurse in their working province
Excellent verbal, written, and listening communication skills
Strong customer service, communication, and interpersonal skills
Computer literacy and adept at all applicable computer software, i.e., Word, Excel, Power Point and Outlook.
Competency with Call Center Telephone Technology
Strong problem-solving skills
Possess effective organizational skills, including working on multiple projects simultaneously
Our Benefits:
Health Benefits as of day 1 of employment
Length of Service Awards
Quarterly Star Awards
Yearly Inizio Circle of Excellence Awards
Referral bonus
Library of online training courses
About Inizio Engage:
Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need.
We believe in our values: We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing, and we will ask you how your personal values align to them.
To learn more about Inizio Engage, visit us at: https://inizio.health/
Don't meet every job requirement? That's okay! We are dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role, but your experience doesn't perfectly fit, please apply directly through our Careers page. We're excited to meet you!