Were a fast-growing SaaS startup on a mission to redefine how organizations connect and communicate with their teams. As our first Customer Success Champion, you'll shape the foundation of how we support, engage, and delight our customers.
You'll work directly with our founders, influence product direction, and build the playbook for how we scale customer success as we grow.
1. Be the Customers Advocate
2. Lead Onboarding & Adoption
Develop strategies and training materials that help users quickly get to the value.
3. Build Knowledge & Enablement
4. Deliver Exceptional Support
Respond to customer inquiries through Intercom and email with speed, clarity, and empathy.
Troubleshoot issues, follow up with precision, and ensure no question goes unanswered.
5. Drive Engagement & Growth
6. Build the Foundation for Scale
Develop scalable success processes, tools, and systems.
As we grow, help hire, train, and mentor the next generation of our Customer Success team.
Strong organizational skills and a proactive, problem-solving mindset.
Experience with tools like Intercom, HubSpot, Notion is a plus.
A genuine desire to make customers successful and help build something from the ground up.