Marketing Services Representative

Publicis Digital Experience is a division of Publicis Groupe focused on providing innovative digital solutions to enhance brand experiences. The Marketing Services Representative will be responsible for representing Epsilon Auto by delivering excellent customer service, managing client relationships, and achieving sales goals within their assigned territory.

Responsibilities

• Consistently meet or exceed sales goals by selling Epsilon Products to Clients in assigned market area
• Provides proactive consultative services to assigned customer base to ensure loyalty and retention
• Review product results and recommend needed enhancements to maximize programs
• Identifies need for additional products and services and communicates as appropriate
• Recommends and develops direct mail promotions that address dealership concerns on a timely basis
• Manage territory activity to optimize support of assigned key customers
• Works with dealer Marketing Consultant in given territory to address dealership and company objectives with respect to sales goals and customer satisfaction
• Maintain and grows relationships with local OEM field representatives within the given territory
• Actively participates in customer concern resolution and cancellation turnaround attempts with consistent support and service to existing clients
• Solve existing issues and determine solutions to prevent further concerns
• Maintain timely, detailed and accurate records in Salesforce.com of activities, phone conversations, outcomes and any other pertinent client interactions
• Other reporting as required by assigned Executive Director
• Assist with the rollout of new sales programs/products by reviewing all material for accuracy and providing feedback for improvement
• Perform other related duties as needed to support corporate objectives
• Act in the best interest of the company by applying stated corporate values and priorities to all communications, decisions, and actions
• Responds to regional and corporate requests for information and follow up to support communication

Skills

• 1 – 2 Years of Customer Service experience
• Able to multi-task
• Applying understanding of the marketing landscape
• Partners with all departments across the organization
• Able to work mostly independently
• Good knowledge of marketing technologies
• Begins to solve problems
• Able to adapt to rapidly changing expectations
• Good organizational skills and time management
• Strong communication skills
• Able to productively and effectively manage larger numbers of dealers – ranging from small to medium/larger dealers
• Must know how to use Microsoft products (Outlook, Word, Excel)
• Experience with SalesForce is a plus but not necessary

Benefits

• Paid Family Care for parents and caregivers for 12 weeks or more
• Monetary assistance and support for Adoption, Surrogacy and Fertility
• Monetary assistance and support for pet adoption
• Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance
• Tuition Assistance
• Paid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and more
• Matching Gifts programs
• Flexible working arrangements
• 'Work Your World' Program encouraging employees to work from anywhere
• Medical and voluntary benefits to our freelancers and temporary employees
• Voluntary benefit options include supplemental medical insurance, transportation, and parking benefits, legal benefits, pet insurance, and auto and home insurance
• Publicis 401(k) Plan

Company Overview