**Job Description:**
Join arenaflex: A Leader in Home Security and Monitoring Services
At arenaflex, we've been dedicated to helping protect and connect families, businesses, and communities for over 140 years. As the #1 smart home security provider in the U.S., we're committed to delivering innovative products and services that make a real difference in people's lives. Our mission is clear: we help save lives for a living. If you're looking for a career that's more than just a job, join our team today and put purpose behind your paycheck.
Why Choose arenaflex?
At arenaflex, it's not just about providing security services – it's about being a force for good in our communities. We're a team of passionate, committed, and driven individuals who are united by a noble purpose. Every employee, from our executive leadership team to our support centers, plays a vital role in helping save lives and making a positive impact on our customers' lives. Join us and become part of a company that values its employees, customers, and communities.
About the Role:
We're seeking an experienced Customer Service Monitoring Representative to join our team in Wichita, KS. As a remote work opportunity, this role requires you to live within 1 hour of our contact center at 800 East Waterman, Wichita, KS 67202. As a Customer Service Monitoring Representative, you'll play a critical role in our alarm monitoring process, ensuring that our customers receive timely and effective support when they need it most.
Key Responsibilities:
- Monitor and dispatch proper authorities for residential and small business alarms, as well as contact responsible parties to verify alarm activity and provide instructions for alarm reset and basic troubleshooting.
- Pay attention to detail while documenting alarm handling procedures within the alarm screens and complete alarm processing in accordance with departmental procedures.
- Provide exceptional customer service through inbound and outbound calls, responding to alarm call back inquires and resolving customer concerns in a timely and professional manner.
- Work collaboratively with our team to ensure seamless communication and efficient alarm handling processes.
A Day in the Life:
As a Customer Service Monitoring Representative, your day will be filled with:
- Handling incoming alarm calls and placing outgoing calls to verify alarm activity, dispatching the proper authorities, and notifying responsible parties.
- Documenting alarm handling procedures within the alarm screens and completing alarm processing in accordance with departmental procedures.
- Providing alarm reset instructions and basic troubleshooting to customers during outbound alarm calls and inbound alarm call backs.
- Receiving inbound calls related to alarm call back inquires and resolving customer concerns in a timely and professional manner.
What We Offer:
At arenaflex, we're committed to providing our employees with a comprehensive benefits package that includes:
- Comprehensive training and development opportunities to help you grow in your career.
- Full benefits on the 1st of the month after 31 days of employment, including medical, dental, vision, and 401(k) with employer matching.
- Casual, yet energetic and engaging work environments that foster collaboration and teamwork.
- Medical, dental, vision, 401(k) with employer matching, and paid vacation time to help you recharge and maintain a healthy work-life balance.
- Tuition reimbursement and employee referral bonuses to support your professional growth and development.
- Potential opportunities to work from home based on business needs, allowing you to maintain a healthy work-life balance.
- A culture of coaching, development, and career growth opportunities to help you achieve your goals and aspirations.
Requirements:
To be successful in this role, you'll need:
- A high school diploma or equivalent.
- Minimum of six (6) months of customer service experience, with a proven track record of providing exceptional customer service.
- Technical aptitude, problem-solving skills, and ability to prioritize multiple items at once.
- Ability to be licensed in multiple states, with a willingness to obtain additional licenses as required.
Pay and Benefits Disclosure:
The pay for this role is $17.50 per hour base, with opportunities for advancement and career growth. We offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits, and paid time off among others. Employees accrue up to 120 hours in their first year, with accrual rates increasing after the first year. We also offer 6 paid holidays.
Equal Employment Opportunity (EEO) Employer:
arenaflex is an EEO Employer, committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. We celebrate diversity and strive to ensure every employee and applicant feels valued. Visit us at [insert link] to learn more about our diversity and inclusion initiatives.
Apply Now:
If you're passionate about delivering exceptional customer service and making a real difference in people's lives, apply now to join our team at arenaflex. We can't wait to hear from you!