Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. As an IT Operations Specialist, you will be the first point of contact for employees’ IT needs, ensuring a smooth and supportive technology experience while assisting with onboarding and managing IT assets.
Responsibilities
- Provide help desk support to internal employees
- Own account provisioning and deprovisioning, onboarding and offboarding processes and the maintenance of our application stack and integrations
- Work extensively with Jamf, Okta, Intune, Jira and GitHub, contributing ideas for management, organisation and basic troubleshooting
- Maintain and enrich our knowledge base with documentation to support end users and enhance our AI-driven help desk
- User hardware setup and provisioning - Apple, Windows etc
Skills
- Strong ability to troubleshoot and resolve hardware and software issues, with a focus on documenting solutions to prevent recurrence
- Experience supporting and onboarding users in a predominantly Mac environment
- Genuine passion for IT support and continuous learning in a dynamic setting
- Familiarity with MDM platforms for device management
- Proficiency with support ticketing systems
- Bachelor's degree in a relevant field or equivalent practical experience
- Hands-on experience managing productivity and communication tools (e.g., Google Workspace, Okta, Slack) and guiding users in their effective use
- Experience tracking and maintaining IT assets through an asset management system (such as Oomnitza, Jira, or similar)
- Experience supporting c-suite executives
- Basic scripting proficiency
- Basic understanding and/or experience with automation
- JAMF and Okta Admin certification
- Relevant certifications (A+, Network+, AWS certs, Google Admin, etc…)
- Programming language proficiency, e.g. Ruby, Python, Perl etc… Note that the language doesn't have to be one that we use here!
- Cloud-heavy IT infrastructure experience
- Experience with Office Buildouts
Benefits
- Competitive salary and meaningful equity
- Comprehensive medical, dental, and vision coverage
- Regular compensation reviews - great work is rewarded!
- Flexible paid time off policy
- Paid Parental Leave Program
- 401k plan & match
- In-office bicycle storage
- Fun events for Intercomrades, friends, and family
Company Overview
Intercom is a software company that creates modern customer service software that redefines how businesses support their customers. It was founded in 2011, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is https://www.intercom.com/.Company H1B Sponsorship
Intercom has a track record of offering H1B sponsorships, with 2 in 2025, 8 in 2024, 4 in 2023, 5 in 2022, 5 in 2021, 2 in 2020. Please note that this does not guarantee sponsorship for this specific role.