The Infrastructure Team Lead is responsible for leading the design, implementation and ongoing operations of enterprise infrastructure services. This role provides technical leadership and daily management for a team of infrastructure administrators. The Team Lead collaborates closely with the application, data, and security teams to deliver high-quality services.
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DUTIES & RESPONSIBILITIES
- Provide technical direction and guidance to the IT Infrastructure Team
- Manage the daily tasks and priorities of the IT Infrastructure Team
- Assigning and managing tasks and projects using Azure DevOps to balance workload and capacity
- Manage the implementation of future infrastructure technology solutions with direction from Senior Infrastructure partners
- Manage on-premises and cloud environments including AWS, Active Directory, Azure, Entra, and M365 resources.
- Establish metrics and reporting to measure maturity and adoption for incident, change, and problem management
- Establish and maintain technology standards, templates, and technical documentation as necessary
- Develop a strong culture of customer service and exceeding partner expectations on a daily basis
- Develop and implement formal training and onboarding practices to promote growth and development within IT Infrastructure team
- Other duties may be assigned as necessary
SUPERVISORY RESPONSIBILITIES
- Direct supervision of the support team leads and individual contributors with varying experience levels
- Development of team members including training, regular feedback, and establishment of goals
- Development and adoption of support metrics, reporting, and accountability across all support teams
- Performing weekly interactions, proactive performance management and long-term career planning