ARS National Services is seeking a Hybrid Collections Account Representative to join their team. This role involves assisting consumers with financial difficulties through empathetic communication and tailored solutions while working in a hybrid environment after initial training.
Responsibilities
- Handle inbound/outbound calls with empathy and confidence
- Analyze financial situations and offer tailored solutions
- Negotiate payment plans, settlements, and full repayments
- Stay sharp with quality and FDCPA compliance
- Keep accurate records and collaborate with team leads
- Engage with your team on camera during shifts
Skills
- High school diploma or GED
- Strong communication skills — assertive, clear, and professional
- Critical thinking + active listening = your superpowers
- Comfort with basic math (yes, you'll be working with percentages!)
- Basic computer skills & reliable high-speed internet
- Collections, sales, or call center experience
Benefits
- Performance-based monthly bonus opportunities
- Full benefits (Medical, Dental, Vision, 401k)
- Paid Sick Time, Vacation Time, and 8 paid holidays
Company Overview
ARS is a proven leader in the accounts receivable management industry. It was founded in 1987, and is headquartered in Escondido, California, USA, with a workforce of 201-500 employees. Its website is http://www.arsnational.com.