The Hartford is an insurance company committed to making a difference and helping customers achieve their goals. They are seeking a General Liability Associate Claims Representative to investigate and manage claim files, ensuring exceptional customer service and support for individuals and businesses after a claim.
Responsibilities
- Utilize active listening and critical thinking skills to quickly analyze customer needs
- Leverage knowledge and resources to provide the appropriate solutions to requests
- Take ownership to ensure that we go above and beyond in providing customer service
- Utilize every touch point as an opportunity to build value and The Hartford brand
- Commit to learning and developing
- Develop an in depth understanding of Hartford products and business lines
- Act as a liaison with other departments to resolve problems
- Secure essential facts about losses
- Negotiate settlements
- Interpret, understand and explain coverage to policyholders
- Efficiently update and move files to closure
- Manage pending claims to meet company quality criteria
- Ensure payments are processed timely as needed or input payments within authority
- Special assignments or projects as assigned
- May be required to assist in catastrophe situations
- Develop proficiency and capabilities expected during new hire ramp-up period
- Must demonstrate strong customer service focus
- Ability to operate, lead and coach within The Hartford Way management system
Skills
- High School Diploma required; college degree preferred
- Minimum of 1 year of related customer service experience or applicable insurance experience
- Excellent oral, written and interpersonal communication
- Demonstrated capacity to multi-task in a structured work environment
- Ability to utilize multiple systems to handle/process claims
- Problem solving and critical thinking skills are a must
- Strong attention to detail
- As a condition of your employment, you must obtain and maintain a State Adjuster's License to process Property & Casualty Insurance Claims in the states supported by your office
- Continued employment with The Hartford is contingent upon the successful passage of the Licensing exam(s) within 30 business days from the completion of the licensing training
Benefits
- Short-term or annual bonuses
- Long-term incentives
- On-the-spot recognition
Company Overview
The Hartford is an industry leading provider of property and casualty insurance, group benefits and mutual funds. It was founded in 1810, and is headquartered in Hartford, Connecticut, USA, with a workforce of 10001+ employees. Its website is http://www.thehartford.com.