At arenaflex, we're dedicated to delivering mission-critical services and solutions that create exceptional outcomes for our clients and the millions of people who count on them. As a Remote Benefits Customer Service Representative, you'll have the opportunity to personally thrive, make a difference, and be part of a culture where individuality is noticed and valued every day.
**About the Role:**
As a member of our Benefits call center team, you'll help people daily by taking calls and actively listening while discussing employee benefits. Calls can range from healthcare benefits, retirement benefits, and additional employee perks. You'll manage a steady volume of incoming customer calls while navigating through multiple systems. Our call center associates are members of a supportive team, and your excellent customer service and communication skills will help us create positive experiences for our customers and clients. Your punctuality and dependability are key to our client's success.
**Responsibilities:**
* Handle a high volume of customer calls, providing exceptional service and support
* Discuss employee benefits, including healthcare, retirement, and additional perks
* Navigate through multiple systems to resolve customer inquiries and issues
* Utilize excellent communication and problem-solving skills to create positive experiences for customers and clients
* Work collaboratively with a supportive team to achieve shared goals and objectives
* Meet productivity and quality standards, with a focus on delivering exceptional customer service
**Requirements:**
* High school diploma or equivalent required; associate's or bachelor's degree preferred
* Excellent written and verbal communication skills
* Ability to pass an internet speed test (download equal to or greater than 25, upload equal to or greater than 5, Ping ms equal to or less than 175)
* Ability to connect with an ethernet cable to a modem/router
* Keyboarding and MS Office proficiency
* Great problem-solving skills
* Ability to effectively multi-task
* Ability to pass a background check, potentially including Employment and Education verification (in some instances, a drug test will be required, THC included)
* Must be 18 years or older
**Working for arenaflex:**
We value our team members and offer perks and rewards designed to enhance your well-being and career growth:
* Health, dental, and vision from your first day
* Retirement savings
* Employee discounts
* Career growth opportunities
* Paid training
* Paid time off
* Great work environment
**What We Offer:**
* Competitive hourly rate: $15/hr in Training and $16/hr in Production
* Opportunities for career growth and advancement
* Collaborative and supportive team environment
* Comprehensive benefits package, including health, dental, and vision insurance
* Retirement savings plan
* Employee discounts
* Paid time off and holidays
* Great work environment
**How to Apply:**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. To get started, simply click on the link below and follow the prompts to complete your application.
**About arenaflex:**
At arenaflex, we're dedicated to delivering mission-critical services and solutions that create exceptional outcomes for our clients and the millions of people who count on them. We're a dynamic and supportive organization that values individuality and creativity, and we're committed to creating a culture where our team members can thrive and grow.
**Equal Opportunity Employer:**
arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
**Accommodation Request:**
If you need a reasonable accommodation to apply for or compete for employment with arenaflex, please click on the following link, complete the accommodation request form, and submit the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox, please download the form first: click here to access or download the form. You may also click here to access arenaflex's ADAAA Accommodation Policy.
**Health and Safety:**
At arenaflex, we value the health and safety of our associates, their families, and our community. For US applicants, while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at arenaflex.