At arenaflex, we are committed to providing exceptional patient care and a distinctive customer experience in our pharmacies. As an Experienced Pharmacy Customer Service Associate, you will play a vital role in delivering on this promise by providing courteous, friendly, and efficient service to our customers and patients. If you are passionate about delivering exceptional patient care and have a strong commitment to customer service, we encourage you to apply for this exciting opportunity. About arenaflex arenaflex is a leading healthcare company that is dedicated to providing high-quality patient care and exceptional customer service. Our pharmacies are staffed by experienced pharmacists and pharmacy technicians who are committed to delivering personalized care to our patients. We are proud to be a part of the arenaflex team and are committed to making a positive impact in the lives of our patients and customers. Key Responsibilities As an Experienced Pharmacy Customer Service Associate, you will be responsible for: * Registering sales on assigned cash register and providing customers with courteous, fair, friendly, and efficient checkout service * Assisting the pharmacist, under direct supervision, in the practice of pharmacy, including using pharmacy systems to obtain patient and drug information and process prescriptions * Engaging customers and patients by greeting them and offering assistance with products and services * Resolving customer issues and answering questions to ensure a positive customer experience * Modeling and sharing customer service best practices with all team members to deliver a distinctive and delightful customer experience * Recommending items for sale to customers and recommending trade-up and/or companion items * Registering customer purchases on assigned cash register, collecting cash and distributing change as requested; processing voids, returns, rain checks, refunds, and exchanges as needed * Keeping counters and shelves clean and well merchandised, taking inventory, and maintaining records * Checking in and pricing merchandise as required or as directed by store manager or communicated by the shift leader * Performing duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting, and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions * Reporting, immediately, prescription errors to pharmacist on duty and adhering to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program * Handling telephone calls that do not require personal attention of the pharmacist, including those to physicians * Processing (correcting and resubmitting) manual claims for third-party program prescription services in a timely and efficient manner, and performing other clerical duties as assigned by the Pharmacy Manager * Assisting and supporting Pharmacy Department on inventory management activities, such as ordering, unpacking, checking, and storing shipment of pharmaceuticals * Maintaining knowledge of Company asset protection techniques and filing claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors, or damaged goods involving Rx drugs * Ensuring compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products) * Constructing and maintaining displays, including promotional, seasonal, super structures, and sale merchandise * Completing resets and revisions as directed * Assisting with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves) * Providing customer service in the photo area, including digital passport photo service, poster print, and creative machine, suggestive sell of promotional photo products * Assuming web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders, delivers orders to customers as they arrive at store) * Assisting with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance * Complying with all company policies and procedures; maintaining respectful relationships with coworkers * Completing special assignments and other tasks as assigned Essential Qualifications * High school diploma or equivalent required; pharmacy technician certification (PTCB) or state registration preferred * 1-2 years of experience in a retail pharmacy environment, preferably in a customer service role * Strong communication and interpersonal skills, with the ability to work effectively with customers, patients, and team members * Ability to work in a fast-paced environment, with multiple priorities and deadlines * Basic math skills, with the ability to accurately count and handle cash and credit transactions * Ability to lift up to 25 pounds, with frequent bending, stooping, and standing * Availability to work a variety of shifts, including evenings, weekends, and holidays Preferred Qualifications * Experience with pharmacy systems and software, including electronic health records and prescription management systems * Knowledge of pharmacy laws and regulations, including controlled substances and medication therapy management * Experience with inventory management and control, including ordering, receiving, and stocking merchandise * Strong problem-solving and analytical skills, with the ability to troubleshoot and resolve customer issues * Ability to work independently, with minimal supervision, and as part of a team * Strong attention to detail, with the ability to accurately complete tasks and maintain accurate records Skills and Competencies * Strong customer service skills, with the ability to provide courteous, friendly, and efficient service to customers and patients * Ability to work effectively in a team environment, with strong communication and interpersonal skills * Basic math skills, with the ability to accurately count and handle cash and credit transactions * Ability to lift up to 25 pounds, with frequent bending, stooping, and standing * Strong problem-solving and analytical skills, with the ability to troubleshoot and resolve customer issues * Ability to work independently, with minimal supervision, and as part of a team * Strong attention to detail, with the ability to accurately complete tasks and maintain accurate records Career Growth Opportunities and Learning Benefits As an Experienced Pharmacy Customer Service Associate at arenaflex, you will have the opportunity to develop your skills and knowledge in a variety of areas, including: * Pharmacy operations and management * Customer service and relations * Inventory management and control * Pharmacy laws and regulations * Electronic health records and prescription management systems * Leadership and management development You will also have access to a variety of training and development programs, including: * PTCB certification training * State registration and certification programs * Continuing education credits and workshops * Leadership and management development programs * Mentorship and coaching opportunities Work Environment and Company Culture arenaflex is committed to providing a positive and supportive work environment that promotes employee growth and development. Our company culture is built on the following values: * Respect and empathy for all employees and customers * Strong communication and teamwork * Continuous learning and development * Innovation and creativity * Customer focus and satisfaction As an Experienced Pharmacy Customer Service Associate, you will be part of a dynamic and supportive team that is dedicated to delivering exceptional patient care and customer service. You will have the opportunity to work in a fast-paced environment, with multiple priorities and deadlines, and will be expected to maintain a high level of productivity and accuracy. Compensation, Perks, and Benefits arenaflex offers a competitive compensation package, including: * Competitive hourly wage * Opportunities for overtime and bonuses * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) retirement plan with company match * Paid time off and holidays * Employee discounts and perks * Opportunities for career growth and advancement Conclusion If you are passionate about delivering exceptional patient care and have a strong commitment to customer service, we encourage you to apply for this exciting opportunity. As an Experienced Pharmacy Customer Service Associate at arenaflex, you will have the opportunity to develop your skills and knowledge in a variety of areas, including pharmacy operations and management, customer service and relations, and inventory management and control. You will also have access to a variety of training and development programs, including PTCB certification training, state registration and certification programs, and continuing education credits and workshops. Don't miss this opportunity to join a dynamic and supportive team that is dedicated to delivering exceptional patient care and customer service. Apply today to become an Experienced Pharmacy Customer Service Associate at arenaflex! Apply for this job