At arenaflex, we're not just a company – we're a community of passionate professionals dedicated to delivering exceptional customer experiences. For over 30 years, we've been the industry's premier Full-Service Customer Touchpoint Management firm, helping our clients understand, manage, and execute top-shelf customer experiences that make them visionaries and leaders in their industry.
As a seasoned remote contact center agent, you'll play a vital role in our team, providing comprehensive, high-quality, personalized customer service to our clients' customers. If you're a customer service enthusiast with a proven track record of delivering exceptional results, we want to hear from you!
**About arenaflex**
arenaflex is a dynamic and innovative company that values professionalism, hustle, and teamwork. Our average employee tenure is an impressive 14 years, a testament to our commitment to creating a positive and supportive work environment. We're proud of our reputation as one of the industry's best places to work, and we're excited to welcome talented individuals like you to our team.
**Job Summary**
We're seeking experienced part-time remote customer service agents to join our team, providing phone, email, and live chat support to our clients' customers. As a remote contact center agent, you'll be responsible for receiving incoming calls, emails, and live chats, resolving concerns, questions, or assisting with using a product. You'll also recommend additional products and services based on customer need and request, and suggest system improvements based on your knowledge of system issues.
**Responsibilities**
* Receive incoming calls, emails, and live chats for both Tier 1 and Tier 2 type questions, resolving concerns, questions, or assisting with using a product
* Provide medium to light tech support to assist callers with password resets or locating purchased items via client site
* Recommend additional products and services based on customer need and request
* Recommend system improvements based upon knowledge of system issues
* Work with a variety of clients, including financial firms, e-commerce shippers, medical professionals, non-profits, and tradesmen
* Meet or exceed performance metrics, including call volume, handle time, and customer satisfaction
**Requirements**
* Proven track record of adhering to our 3 A's: Attendance, Attitude, and Aptitude
* At least 2-3 years of experience working in a work-from-home, remote call center environment with a separate office space setup in which there is no background noise
* Technically savvy to assist members with varying degrees of computer and smartphone issues, as well as self-correcting your own computer issues
* Bilingual in Spanish a major plus
* Excellent written and verbal communication skills, including the ability to communicate complex information in a clear and concise manner
* Ability to operate in a high-volume (between 75-150 calls per day, averaging about 3 minutes each), metrics-driven contact center environment
* Ability to listen actively to sensitive information
* Must be a quick learner, dedicated to excellence, and strong multi-tasking skills
* Must be able to meet strong production deadlines in a fast-paced environment, juggling multiple priorities and doing "whatever it takes" to get the job done
* Have a strong "phone voice" with proper diction and the ability to "hear you smile"
* Experience with InContact, Zendesk, Slack is beneficial but not required
**System Requirements**
* Dedicated remote working space with no background noise
* Must be able to run CHROME browser with VPN connection with no less than 10mbps internet download speeds and a compatible hotspot should internet outages occur
* Must provide own dual monitors and noise-cancelling headset
**Benefits**
* On-the-job training
* Paid time off
* Professional development assistance
* Work from home
* Opportunity for advancement and career growth
**What We Offer**
* Competitive hourly rate of $17.00 per hour
* 20-25 hours per week, Monday to Friday, 12:00pm - 5:00pm EST
* Opportunity to work with a variety of clients, including financial firms, e-commerce shippers, medical professionals, non-profits, and tradesmen
* Collaborative and supportive work environment
* Ongoing training and development opportunities
* Flexible scheduling and work-from-home options
**How to Apply**
If you're a motivated and customer-focused individual with a passion for delivering exceptional results, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your experience and qualifications.
**arenaflex is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion.**