At arenaflex, we're passionate about revolutionizing the way we connect with customers in the music industry. As a leading virtual Contact Center outsourcing company, we're dedicated to providing top-notch customer support to fans worldwide. If you're a music enthusiast with a passion for helping others, we invite you to join our dynamic team as a Part-Time Chat Customer Service Agent.
**About arenaflex**
arenaflex is a full-service virtual Contact Center outsourcing company built FOR The People! Our teams are 100% Native Virtual, working from the comfort of their own homes, and we're committed to maintaining this unique work environment. We believe in creating a fun and engaging atmosphere where our representatives can thrive and make a real difference in the lives of our customers.
**Join the arenaflex Family**
As a Part-Time Chat Customer Service Agent, you'll be part of an awesome team that's passionate about music and dedicated to providing exceptional customer support. You'll have the opportunity to work with top artists in the Pop and Country genres, helping fans with their queries and resolving issues in a timely and professional manner.
**Responsibilities**
As a key member of our team, you'll be responsible for:
* Expressing genuine empathy and concern for customers' issues, addressing them as if they were your own
* Answering, evaluating, and prioritizing requests from customers having questions or experiencing problems with services or products
* Identifying high-risk customer situations and escalating them appropriately without hesitation
* Keeping up with multiple chats at a time, accurately documenting all required information and chat details in the ticketing system
* Responding to and resolving open issues in an appropriate timeframe
* Identifying trends related to systems, platforms, and/or customers and escalating them to management
* Multi-tasking using multiple systems, skillfully changing from one task to another without loss of efficiency or composure
* Maintaining punctuality and attendance at all scheduled times, remaining positive and professional in all customer interactions
* Being flexible and willing to cross-train as requested
**Qualifications**
To succeed in this role, you'll need:
* A LOVE of music, with a focus on Pop and Country genres
* 3-5 years of call center chat experience, with technical experience strongly preferred (Zendesk experience is a definite plus)
* The ability to type 30 wpm with 90% accuracy or above consistently
* Strong messaging communication skills, active listening abilities, and a great understanding of text and chat acronyms
* Excellent grammar, with the ability to use the lingo when necessary
* Previous work-from-home experience, with a High School Diploma or equivalent
* A strong understanding of contact center support metrics and the ability to implement actions for improvement
**Hardware/Software Requirements**
To ensure a seamless experience, you'll need:
* Your own computer, with a processor of more than 4 cores
* 8GB of memory on Windows 10 or higher / 10 64 bits
* A screen resolution of 1280x768 or higher, with dual monitors required
* A USB headset
* Up-to-date antivirus software installed on the platform, with a recent scan completed
* A hardwired connection to your router
* A firewall enabled (will be checked prior to allowing login to the system)
**Job Type and Schedule**
This is a Part-Time + On-Call position, with a guaranteed 25 hours per week. You may flex up to 40 hours per week based on client needs and workflow. Shifts vary between 9:00am-6:00pm EST, typically lasting between 4-8 hours.
**Pay and Benefits**
As a 1099 contract employee, you'll earn $18.00 per hour. You'll also enjoy the flexibility of working from home, with no overnights or weekend requirements (although some flexibility may be necessary).
**Experience Level and Work Setting**
This role requires 3-5 years of experience, with a strong background in customer support. You'll work remotely, with the opportunity to join our dynamic team and make a real difference in the lives of our customers.
**Why Join arenaflex?**
At arenaflex, we're passionate about creating a fun and engaging work environment where our representatives can thrive. We offer:
* A dynamic team of music enthusiasts who share your passion
* Opportunities for career growth and learning
* A flexible schedule that allows you to balance work and personal life
* A competitive hourly rate and benefits package
* The chance to work with top artists in the music industry
**Apply Now!**
If you're a music enthusiast with a passion for helping others, we invite you to apply for this exciting opportunity. Join our team at arenaflex and become a part of our dynamic and growing organization.
Apply Now! Click here to register your interest and submit your application.
Don't miss out on this chance to join our team and make a real difference in the lives of our customers. Apply now and become a part of the arenaflex family!