Are you passionate about delivering exceptional customer service and making a meaningful impact in the lives of patients and healthcare professionals? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join our arenaflex team as a Medical Billing Customer Support Specialist - REMOTE 2nd Shift.
**About arenaflex**
arenaflex is a national leader in providing innovative medical solutions, empowering patients to manage their health and treatment at home. With a commitment to excellence and a passion for delivering outstanding customer care, we strive to make a positive difference in the lives of our patients, referral sources, and employees. Our team is dedicated to providing high-quality medical products and services, and we're seeking a talented and motivated individual to join our REMOTE 2nd Shift Customer Support Team.
**Overview and Responsibilities**
As a Medical Billing Customer Support Specialist - REMOTE 2nd Shift, you will be the first point of contact for new customers, providing support and guidance on patient care and third-party reimbursement. Your primary responsibilities will include:
* Processing new orders, responding to questions, resolving issues, and forwarding to appropriate personnel in a timely manner to ensure patient, referral, and employee satisfaction
* Collecting co-pays and deductible amounts, conducting insurance verification and eligibility for services/products, and preparing complete and accurate files for the Billing Department
* Maintaining accuracy and quality control throughout patient contact and data entry, working extensively with eIntake proprietary system
* Providing product/service information and education by answering questions, offering assistance, and conducting patient satisfaction calls and acting as a patient advocate to resolve questions or concerns
* Developing and maintaining a working knowledge of current products and services, Medicare, Medicaid, insurance regulations, and FDA/DOT and JCAHO guidelines
* Building relationships with locations, field management, patients, and referral sources, and bringing ideas for process or efficiency improvements to your supervisor
**Essential Duties and Responsibilities**
* Collects co-pays and deductible amounts
* Conducts insurance verification and eligibility for services/products
* Conducts patient satisfaction calls and acts as patient advocate to resolve questions or concerns
* Develops and maintains a working knowledge of current products and services, Medicare, Medicaid, insurance regulations, and FDA/DOT and JCAHO guidelines
* Maintains accuracy and quality control throughout patient contact and data entry
* Manages all aspects of initial intake: answering the phone and receiving faxes, collecting patient and referral source information, inputting data into IMBS and eIntake, printing tickets, assembling charts, and processing paperwork
* Obtains authorization and qualification documentation
* Prepares complete and accurate files for Billing Department
* Processes new orders, responds to questions, resolves issues, or forwards to appropriate personnel in a timely manner to ensure patient, referral, and employee satisfaction
* Processes work orders to field locations and coordinates timely fulfillment of products and services ordered
* Provides product/service information and education by answering questions, offering assistance
* Provides thorough review and Quality Assurance for medical necessity and documentation requirements of payors and regulatory bodies
* Works extensively with eIntake proprietary system
**Qualifications**
* Employment is contingent on a background investigation, drug screen (when applicable for the position), and a valid driver's license in the state of residence with a clean driving record (when applicable for the position)
* High school diploma or GED equivalent required
* One to three years of related prior work experience in a team-oriented environment
* Experience in the medical field and administrative record management
* Strong customer service background
**Skills, Knowledge, and Abilities**
* Effectively communicate in English; both oral and written
* Helpful, knowledgeable, and polite while maintaining a positive attitude
* Interpret a variety of communications in English (verbal, non-verbal, written, listening, and visual)
* Knowledge of medical billing practices and of billing reimbursement
* Maintain confidentiality and practice discretion and caution when handling sensitive information
* Medical terminology
* Multi-task along with attention to detail
* Self-motivation, organized, time-management, and deductive problem-solving skills
* Sense of urgency and responsiveness to physicians, location employees, and patients
* Work independently and as part of a team
**Physical Demands**
* Lifting of 10lbs
* Requires sitting, walking, standing, talking, or listening; extensive hours sitting at a desk
* Requires close vision to small print on computer and/or paperwork; extensive hours working on the computer
**Machines, Equipment, and Technical Abilities**
* Email transmission and communication
* Internet navigation and research
* Microsoft applications; Word and Excel
* Office equipment; fax machine, copier, printer, phone, and computer/tablet
**Benefits**
* 401k
* Medical, Dental, and Vision
* Life Insurance and Disability
* Generous Paid Time Off and Paid Holidays
* Employee Discount Program
* Employee Recognition Program
* Bonus and Incentive Opportunities
* Mileage reimbursement (when applicable for the position)
* Telephone reimbursement (when applicable for the position)
**Why Join arenaflex?**
* Opportunity to work in a dynamic and fast-paced environment
* Collaborative and supportive team culture
* Comprehensive benefits package
* Professional growth and development opportunities
* Flexible work arrangements, including 100% REMOTE work from home
* Quarterly bonus opportunities
**How to Apply**
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume today, and our hiring manager will review your application and contact you if you have related experience to the applied position.
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities. We recruit, employ, train, promote, transfer, separate from employment, and compensate employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy, or any other personal characteristic protected by applicable federal, state, and local laws governing nondiscrimination in employment in each locality where arenaflex has employees.