At arenaflex, we're passionate about redefining the customer service experience. Our talented team of professionals provides exceptional service experiences for the consumers of many well-known brands via phone, social media, live chat, and email. Our company prides itself on promoting from within, and our culture is built on communication and an employee-centric work environment.
We are seeking to hire individuals who have a passion for helping people. Re-imagine the meaning of work life, teamwork, and service when you become a part of our Work-From-Home team. We believe the key to our success is the exceptional people, exceptional tools, exceptional training, and most importantly, exceptional expectations that we require to serve our clients well. We are redefining customer service. That's why we hand-pick the best to deliver a new level of service leading to amazing experiences.
**About arenaflex**
arenaflex is a leading provider of customer service solutions, dedicated to delivering exceptional experiences for our clients and their customers. Our team of professionals is passionate about helping people, and we're committed to creating a work environment that is supportive, inclusive, and empowering. We believe that our employees are the key to our success, and we're dedicated to providing them with the tools, training, and opportunities they need to thrive.
**Responsibilities**
As an Inbound Customer Service Representative at arenaflex, you will be responsible for:
* Handling customer inquiries and complaints in a professional and courteous manner
* Providing information about products and services to customers
* Troubleshooting and resolving product/service issues and concerns in a timely and efficient manner
* Documenting and updating customer records based on interactions
* Increasing customer retention by implementing creative problem-solving skills
* Handling numerous customer inquiries promptly, accurately, and efficiently
* Navigating between computer screens (CRM Software, ACD System, Email and Web Browser) while actively listening and entering customer information
**Preferred Skills**
* Customer service experience is required
* Positive and professional demeanor
* Excellent written and verbal communication skills
* Minimum some college
* Experience with diagnosing and troubleshooting
* Experience supporting consumer products and/or services
* Must be dependable to work your scheduled shift
**Training**
* Product training (Understanding of our client's range of products, ingredients, standard procedures, etc.)
* Systems training (How to use CRM and ACD Tools)
* Remote training (via the video conference platform Zoom)
* 100% Attendance
**Why Choose arenaflex?**
* We inspire and develop employees to be able to effectively empathize with consumers
* We create experiences that provide promotion opportunities from within
* We motivate and encourage our employees to contribute new viewpoints which add to our team-oriented culture
**Home Environment and Work Space**
* Dedicated home office workspace, preferably a separate room with a door
* Adequate space to set up the workstation
* Ability to hardwire internet (plug directly into your router)
* Three power connections - either three outlets or a power strip (one for each monitor and one for the PC tower)
* Agents are responsible for maintaining the workspace in a safe condition
* Personal disruptions are not allowed during scheduled hours and should not be audible in background noise. This includes, but not limited to:
+ Loud music
+ Children playing
+ Dogs barking
+ Non-work-related phone calls
+ Doorbells
+ Other household members
+ You are scheduled on the phone throughout the entirety of your shift. It's essential to understand this job does not allow flexibility to answer the door or be on-call care for others during work hours.
**EEO Statement**
arenaflex is an equal-opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, ancestry, age, disability, veteran status, or any other status legally protected by federal, state, or local law.
**What We Offer**
* Competitive compensation and benefits package
* Opportunities for career growth and advancement
* Comprehensive training and development programs
* Collaborative and supportive work environment
* Flexible scheduling and remote work options
* Recognition and rewards for outstanding performance
**How to Apply**
If you're passionate about delivering exceptional customer service and are looking for a challenging and rewarding career opportunity, we encourage you to apply. Please visit our website to submit your application and join our team at arenaflex.