Join arenaflex, a leading provider of electronic security, interactive home and business automation, and monitoring services, in a role that combines customer service and sales expertise to drive business growth and customer satisfaction. As a Retention Specialist, you will play a critical role in retaining customers who are considering canceling their arenaflex services, leveraging your exceptional problem-solving skills, negotiation abilities, and product knowledge to provide award-winning customer experiences.
**Company Overview**
arenaflex has been a pioneer in the industry since 1874, helping protect and connect families, businesses, and larger commercial customers every day. Our commitment to innovation, advanced technology, and strategic partnerships has enabled us to deliver products and services that safeguard life and valuables, whether at home, in the workplace, or on the go. Our mission is clear: we help save lives for a living. If you're looking for a career where you can make a real impact, join our team today and put purpose behind your paycheck.
**The Role**
As a Remote Customer Service/Sales Representative, you will be responsible for handling a high volume of incoming calls from customers requesting to cancel their arenaflex services. Your primary goal is to provide an exceptional customer experience that increases brand loyalty and retains customers for the long term. You will:
* Utilize customer service and sales expertise to resolve customer issues and concerns
* Save the business by re-selling customers on the value of arenaflex and its services
* Leverage negotiation skills to persuade and upsell customers while reducing frustration and displeasure
* Handle back-to-back calls with care, empathy, and professionalism to ensure the best customer experience
* Use attention to detail, active listening, and problem-solving skills to identify customer concerns and provide solutions
* Retain long-term business for arenaflex through customer service commitments and providing the right solutions to save customers
* Consistently improve performance and achieve sales targets
**What's In It For You**
* **Culture is Everything!** You're not joining a company – you're joining a family who shares the same goal: Saving Lives.
* **Development, Development, Development!** We're serious about creating a culture of career advancement, and we want you to achieve your goals personally and professionally.
* **arenaflex – It's an Experience!** We create an inclusive experience for every employee, focused on family, partnership, development, incentives, and fun!
**Job Expectations**
* Utilize customer service and sales expertise daily
* Save the business by re-selling customers on the value of arenaflex and its services
* Leverage negotiation skills to persuade and upsell customers while reducing frustration and displeasure
* Handle back-to-back calls with care, empathy, and professionalism to ensure the best customer experience
* Use attention to detail, active listening, and problem-solving skills to identify customer concerns and provide solutions
* Retain long-term business for arenaflex through customer service commitments and providing the right solutions to save customers
* Consistently improve performance and achieve sales targets
**Requirements**
* 2+ years of experience in sales, customer retention, customer experience, and retaining customers' loyalty to a product or service
* 2+ years of call center customer service/sales experience
* High school diploma, GED, college degree, or some college experience
* Ability to work with numerous screens and programs open to help resolve customer issues
* Experience in interpreting contracts and communicating terms and conditions
* Perform quick calculations
* Active listening
* Negotiation skills
**Training and Development**
* Onsite paid training for the first 8-12 weeks in Wichita, KS
* Daily support from our training and onboarding teams to ensure success
* Learning journey focused on product knowledge, selling/saving, competition, and systems training
* Development to advance your career with other internal roles and opportunities for long-term success
**Schedule**
* Our department is closed on weekends and most holidays, allowing our employees to enjoy every weekend off!
**Pay and Benefits**
* Paid training
* Full benefits on the 1st of the month after 31 days of employment
* Energetic and engaging work environments
* Medical, dental, vision, 401(k) with employer matching
* Paid vacation time
* Tuition reimbursement, employee referral bonuses
* A culture of coaching, development, and career growth opportunities
**Pay and Benefits Disclosure**
* The starting hourly rate for this position is $18.00 per hour and will reach $21.00 per hour after 180 days of employment
* We offer employees access to healthcare benefits, a 401(k) plan, and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits, and paid time off among others
**Why Choose arenaflex?**
At arenaflex, it's more than a job – it's a noble purpose that defines us. We're the leading provider of electronic security, interactive home and business automation, and monitoring services for residences and small businesses in the United States. Every employee, from our executive leadership team to our support centers, is united under one noble purpose: we help save lives for a living. We're everyday heroes, and you're doing more than earning a paycheck – you're making an impact in the lives of our customers every single day.
**Equal Employment Opportunity**
arenaflex is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. We strive to ensure every employee and applicant feels valued. Visit us at [arenaflex website] to learn more.
**Apply Now**
Ready to join a team that's dedicated to saving lives and making a difference? Apply now and take the first step towards a rewarding career with arenaflex.