At arenaflex, we're dedicated to helping and educating Americans about the potential harmful side effects of certain medications, medical products, consumer products, and toxins. Our mission is built on giving people hope if they have personally suffered or lost a loved one due to negligence. As a key member of our team, you'll play a vital role in connecting with individuals who have been affected by these issues and guiding them through the compensation process.
**Job Summary:**
We're seeking an experienced and results-driven Customer Service Representative to join our remote team. As a Customer Service Representative, you'll be responsible for connecting with potential clients, providing exceptional customer service, and meeting or exceeding monthly Key Performance Indicators (KPIs). If you're a motivated and customer-focused individual with a strong background in call-center environments and sales-focused roles, we encourage you to apply.
**Responsibilities:**
* You'll be connected to people through an automated dialer who have filled out a form to see if they meet the criteria to potentially qualify for compensation.
* You'll work with a high volume of connections, speaking to 40-50 callers a day, of which 1-5 callers would potentially qualify.
* Your work will involve multitasking, such as listening, answering questions, and viewing multiple windows.
* You'll achieve or exceed monthly KPIs to improve retention, upsell, and cross-sell rates and goals.
* You'll accurately utilize phone software (VICI), Proprietary Customer Relationship Database (CRM), and follow scripts appropriately.
* You'll participate in training and other learning opportunities to expand your knowledge of the position.
* You'll adhere to all company policies and procedures.
* You'll assist with other projects as needed.
* You'll be able to self-troubleshoot and problem-solve basic IT problems.
**What We're Looking For:**
* Excellent verbal and written communication skills
* Excellent interpersonal and customer service skills
* Strong problem-solving and conflict resolution skills
* A competitive spirit – we work as a team, but pay for performance!
* A willingness to work 40+ hours a week
**Requirements:**
* Must reside in the State of Florida or New Jersey
* Must have a quiet, distraction-free space to work
* A reliable hardwired Desktop or Laptop PC (no Mac or Chromebook) with the following specifications:
+ 8GB of RAM
+ 20 GB of free storage
+ 1.2 GHz or faster CPU
* High-speed internet (50Mbps with 100MBps upload minimum – standard internet)
* A reliable noise-cancellation headset that is wired via USB (ex. gaming headset with mic/ Logitech G432) (average price is $20-$30)
* Strong background in call-center environments and sales-focused roles
* 2+ years of phone sales/customer service experience
**What We're Not Looking For:**
* Individuals who cannot troubleshoot basic technical issues
* Those who are unable to work 40+ hours per week, each week
* People who cannot imagine handling 350+ calls, including disconnects, wrong numbers, or hang-ups until they are connected with a viable caller
* Those who are unable to use problem-solving skills
* Individuals who are unable to work the full training period (90 days)
* Those who are unable to work 8 hours a day and proactively manage appointments, etc. during earned vacation days or outside business hours
**Benefits:**
* Health Insurance, Vision & Dental Coverage
* Paid Holidays and Paid Time Off (PTO)
* Eligible for overtime outside of the training period
**Hours of Operation:**
A full-time schedule of 40 hours a week from the following hours:
* Monday-Thursday: 8:30 AM to 5:00 PM Eastern or 9:00 AM - 5:30 PM Eastern
* Friday: 8:30 AM to 4:30 PM Eastern
* Training Schedule: Monday-Thursday: 9:00 AM - 5:00 PM Eastern & Friday: 8:30 AM to 4:30 PM Eastern
**Why Join arenaflex?**
At arenaflex, we're committed to creating a positive and supportive work environment that fosters growth and development. Our team is passionate about making a difference in the lives of our clients, and we're looking for like-minded individuals to join us on this journey. If you're a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply.
**How to Apply:**
If you're ready to take the next step in your career and join our team, please visit our website to apply. We can't wait to hear from you!