At arenaflex, we're dedicated to making a positive difference in the lives of others. As a Donor Outreach Coordinator, you'll play a vital role in supporting our life-saving mission by engaging with current, previous, and potential donors to schedule their next blood donation at a local blood drive. If you're customer-focused, impact-inspired, and passionate about making a difference, we invite you to join our team and experience a career built on purpose, an organization created to care, and a team committed to lead – together.
**About arenaflex**
arenaflex is one of the nation's largest nonprofit blood and biotherapies healthcare organizations, providing hospitals and patients across the U.S. a safe blood supply, specialized laboratory services, transfusion medicine expertise, and world-renowned research. With a network of 115 donation centers across the U.S. and hosting approximately 60,000 blood drives annually, we provide blood and special services to patients in more than 900 hospitals across the U.S. where millions of people depend on blood donations from our generous donors.
**Our Commitment to Diversity, Equity, and Inclusion**
At arenaflex, we're committed to fostering a diverse and inclusive workplace built on a foundation of respect, integrity, teamwork, and excellence. Through our DEI strategic plan, we create opportunities for employees of all backgrounds to feel valued, seen, and heard. We believe this mission drives creativity and innovation, as employees experience an environment conducive to personal growth and career development.
**Job Summary**
As a Donor Outreach Coordinator, you'll be responsible for:
* Enhancing the donor experience by providing quality customer service while inspiring donors to realize their life-transforming potential.
* Collaborating within a supportive team atmosphere, contributing to a positive work environment and goals.
* Retaining donors by scheduling donation appointments, resolving customer service concerns, and consistently providing excellent customer service.
* Coding donor records appropriately based on the information provided by donor and management.
* Providing exceptional customer service to donors via phone, email, or chat.
**Key Responsibilities**
* Schedule donation appointments with current, previous, and potential donors.
* Provide quality customer service to donors, addressing their concerns and resolving issues in a timely and professional manner.
* Collaborate with the team to achieve goals and objectives, contributing to a positive work environment.
* Code donor records accurately and efficiently, ensuring compliance with arenaflex policies and procedures.
* Participate in ongoing training and development to improve customer service skills and knowledge of arenaflex products and services.
* Meet or exceed performance metrics, including donor retention and satisfaction rates.
**Essential Qualifications**
* High School Diploma or GED required.
* One year of customer service experience preferred.
* Call center experience preferred.
* Strong communication and interpersonal skills, with the ability to work effectively with donors, colleagues, and management.
* Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
* Proficiency in computer software, including CRM systems and Microsoft Office.
**Preferred Qualifications**
* Experience working in a nonprofit or healthcare organization.
* Familiarity with blood donation or transfusion medicine.
* Bilingual or multilingual skills, with the ability to communicate effectively with donors from diverse backgrounds.
**Work Environment and Culture**
* Work from home in a comfortable and distraction-free environment.
* Schedule: Tuesday - Saturday or Sunday - Thursday, with flexible hours to accommodate your needs.
* Collaborative and supportive team atmosphere, with opportunities for growth and development.
* arenaflex is an equal employment/affirmative action employer, committed to fostering a diverse and inclusive workplace.
**Total Rewards**
* Comprehensive total rewards package, including:
+ Medical, dental, and vision insurance.
+ 401K + 5% company match.
+ Tuition assistance up to $5k per year.
+ Free basic life and AD&D insurance.
+ Free short-and-long-term disability insurance.
+ Paid time off.
+ Employee Resource Groups.
+ Recognition and perks.
**How to Apply**
If you're passionate about making a difference in the lives of others and are committed to delivering exceptional customer service, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [
[email protected]](mailto:
[email protected]). We look forward to hearing from you!
**Equal Employment Opportunity**
arenaflex is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please send an e-mail to [
[email protected]](mailto:
[email protected]) to let us know the nature of your request.
For more EEO information about applicant rights, click here.