At arenaflex, we're committed to delivering exceptional customer experiences that exceed our customers' expectations. As a part-time Customer Service Representative in our Shop Central Support department, you'll play a vital role in helping us achieve this goal. If you're passionate about providing top-notch customer service, have a strong work ethic, and are looking for a dynamic and supportive work environment, we encourage you to apply for this exciting opportunity.
**About arenaflex**
arenaflex is a leading provider of innovative solutions and services that empower our customers to succeed. Our company is built on a foundation of integrity, innovation, and customer-centricity. We're proud to be an Equal Opportunity Employer and a Drug-Free workplace, committed to creating a diverse and inclusive work environment that values and respects all employees.
**Job Summary**
We're seeking an experienced Customer Service Representative to join our Shop Central Support team on a part-time basis. As a key member of our team, you'll be responsible for providing exceptional customer service to Ryder Platinum National Accounts, Ryder Shops, and On Demand Customers. Your primary focus will be on scheduling service for truck and trailer breakdowns, as well as scheduling preventive maintenance (PM) service. You'll also be responsible for assisting customers with service-related questions and ensuring that their expectations are met.
**Key Responsibilities**
* Provide exceptional customer service to Ryder Platinum National Accounts, Ryder Shops, and On Demand Customers
* Assist customers who are experiencing a vehicle breakdown and execute customer communication protocol pertaining to vehicle breakdowns and PM scheduling and follow-up
* Improve the quality and consistency of customer communications and ensure customer's expectations are met
* Drive improvement of Customer Satisfaction Index (CSI) scores
* Enhance service productivity by identifying available resources through effectively following shift scheduling, including scheduled breaks and lunch times
* Coordinate with on-call technicians, rental counter team, and the customers drivers and dispatch teams to identify repair requirements and available substitute units
* Coordinate outside repair with vendors and customers
* Effectively handle all incoming calls and follow-up calls
* Process customer service requests on a variety of topics for our customers, including questions related to billing, warranty, compliance paperwork, and etc
* Participate in Quality Assurance reviews and ensure that all calls are monitored for Quality Assurance purposes
**Additional Responsibilities**
* Perform other duties as assigned
* Contribute to making the call center a great place to work
* Display a courteous and positive attitude daily
* Be flexible and willing to work 2nd/3rd shift, weekends, and holidays
**Skills and Abilities**
* Strong customer service skills with displayed enthusiasm, great voice tone, and empathy with drivers who are experiencing a breakdown
* Strong verbal and written communication skills
* Capable of multi-tasking, highly organized, with excellent time management skills
* Flexibility to operate and self-driven to excel in a fast-paced environment
* Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors, managers, directors, etc.)
* Ability to work independently and as a member of a team
* Detail oriented with excellent follow-up practices
* Apply effective phone skills
* Ability to work in a fast-paced environment with occasional process changes
**Qualifications**
* High School diploma or equivalent required
* Three (3) years or more in Customer Service with issues resolution required
**Training and Development**
* Five weeks of training will be provided in Alpharetta, GA, after which you'll be able to work remotely
* Ongoing training and development opportunities will be available to help you grow and succeed in your role
**Work Environment and Culture**
* Work in a dynamic and supportive team environment
* Collaborate with colleagues to achieve shared goals and objectives
* Participate in team-building activities and events
* Enjoy a comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) matching
**Compensation and Perks**
* Competitive salary of $17.00/hour
* Opportunity to work remotely after completing training
* Flexible scheduling to accommodate your needs
* Comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) matching
**How to Apply**
If you're passionate about providing exceptional customer service and are looking for a dynamic and supportive work environment, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity Employer and a Drug-Free workplace. We're committed to creating a diverse and inclusive work environment that values and respects all employees. We welcome applications from qualified candidates of all backgrounds and perspectives.