Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are ever the same? If so, we want to hear from you! arenaflex is revolutionizing the way we interact with customers, and we're seeking a highly motivated and empathetic Customer Service Representative to join our award-winning team.
As a Customer Service Representative at arenaflex, you'll have the opportunity to work from the comfort of your own home in Texas, surrounded by a supportive team that's dedicated to making a difference in the lives of our customers. With a starting wage of $15.50 per hour and opportunities for growth and development, this role is perfect for those who are passionate about delivering exceptional customer experiences and are eager to learn and grow with our company.
**What You'll Do**
As a Customer Service Representative at arenaflex, you'll be responsible for engaging with customers who contact us for a variety of topics, from helping them shop for their new pet to finding that perfect chew toy or problem-solving when something doesn't go as planned. You'll research and problem-solve to determine appropriate solutions for customers, think proactively, and set follow-ups as needed to ensure contact resolution.
Some of your key responsibilities will include:
* Engaging directly with customers via phone, email, or chat to resolve their queries and concerns
* Researching and problem-solving to determine appropriate solutions for customers
* Operating with understanding, utilizing active listening, patience, empathy, and kindness to customers and team members alike
* Operating with a willingness to learn and adapt to new situations and challenges
* Engaging with teammates, your direct manager, and other team members across many levels of the organization using virtual collaboration tools such as Zoom, Slack, and webcams to contribute to an infectious customer-centric culture of collaboration
**What You'll Need**
To be successful in this role, you'll need to possess the following skills and qualifications:
* 2 years of customer service experience
* Excellent communication skills (written, verbal, and listening) in a written assessment
* Ability to multi-task (e.g., maintain a conversation on the phone while navigating on the computer and taking notes) and perform well in a fast-paced environment
* Proficiency in using computers, both for data entry, as well as for rapid navigation through systems and the internet to search for information to help support our customers
* Ability to adapt to change with the business needs of the company
* Flexibility to shift schedule and work overtime as needed by the business unit
* Must bring proven ability to maintain confidentiality and secure sensitive information
* High school diploma or equivalent
* Must be able to pass a background check
**Technical Requirements**
To ensure that you have a seamless and productive experience as a Customer Service Representative at arenaflex, you'll need to meet the following technical requirements:
* Work area must be large enough to accommodate computer monitors and be free from distractions, including any background noise that impacts the customer experience
* Work area acceptable for webcam use
* Have a reliable wired, high-speed internet and broadband connection (30 Mbps+ download speed/ 10Mbps+ upload speed (You can test your internet speed at speedtest.net or by contacting your service provider.)
* You provide high-speed internet. We will provide everything else (computer, monitor, keyboard, mouse, headset, webcam)
* Phone line not required. You must have a cell phone or tablet that can be used for two-factor authentication through Okta Verify. Options for two-factor authentication include:
+ A smartphone or tablet on which the Okta mobile app can be downloaded
+ A cell phone that can receive SMS messages and phone calls
**Why arenaflex Customer Service?**
At arenaflex, we're not just looking for customer service representatives – we're looking for people who are passionate about delivering exceptional customer experiences and are eager to learn and grow with our company. Here are just a few reasons why you'll love working with us:
* **YOU BELONG**: arenaflex is a place where you can be your authentic self. Our customers and partners are from everywhere – different places and different walks of life. It's what makes them unique, and it's what makes us unique too.
* **YOU CAN GROW**: Our culture is for those who thrive on delivering results and becoming their best – no matter their role or location.
* **YOU CAN MAKE A DIFFERENCE**: You're encouraged to be curious, ask questions, bring ideas forward, and act like an owner in everything that you do.
* **YOU WILL GET SUPPORT**: When you join arenaflex Customer Service, you'll have ongoing training and development, resources, and opportunities to become your best.
* **YOU WILL GET REWARDED**: arenaflex has you covered when it comes to competitive wages, medical & dental insurance, 401k, plus more! Of course, the biggest perk is the ability to work together with other smart, driven, and passionate arenaflexians who are making an impact each day.
**Equal Opportunity Employer**
arenaflex is committed to equal opportunity. We value and embrace diversity and inclusion of all team members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact
[email protected].
If you have a question regarding your application, please contact
[email protected].
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