At arenaflex, we're dedicated to making finding and enrolling in health insurance simple, and we're looking for reliable, dedicated, and self-driven individuals to join our elite teams as Remote Customer Service Representatives. As a part of our team, you'll be a key player in delivering an amazing customer experience and helping unveil the mystery of finding and enrolling in health insurance.
**About arenaflex**
arenaflex is a leading provider of cloud-based enrollment tools that serve state-based exchanges, brokers, insurers, and consumers. Our consumer-friendly interface and decision support tools empower millions of consumers across the country to make better health plan decisions. With the largest state-based marketplace footprint, we're committed to building each other up and infusing a motivating and positive work environment, despite working remotely.
**Our Vision**
Our vision is to make finding and enrolling in health insurance simple, and this is more important now than ever before. We're committed to adapting, growing, and hiring, even in challenging times. As a Remote Customer Service Representative, you'll be a part of delivering an amazing customer experience and helping us achieve our vision.
**Key Responsibilities**
As a Remote Customer Service Representative, you'll be responsible for:
* Handling inbound and outbound calls with the highest level of customer service experience consistently
* Managing customer accounts and providing technical support
* Entering application data and responding to online chat inquiries as assigned
* Interpreting and following defined procedures and policies
* Utilizing creative problem-solving skills to resolve customer issues
* Demonstrating flexibility and adaptability to changing projects and updates
* Managing time and tasks effectively, prioritizing multiple tasks and projects
* Participating in extensive self-study, training, and testing, with eligibility to proceed through training and certifications dependent upon passing required exams
* Adhering to regulated guidelines for communications via all channels
**Essential Qualifications**
To be successful in this role, you'll need:
* Moderate to advanced computer skills
* A high level of comfort learning new technology
* A high level of professionalism
* Excellent verbal and written communication skills
* Comfortable working from home
* Self-motivation and a success-driven attitude
**Preferred Experience**
While not required, previous experience in customer support or technical support roles, as well as experience with Group and/or Individual health insurance, or the Affordable Care Act, would be a plus. Familiarity with CRM systems and practices, as well as Spanish bilingual skills, are also desirable.
**What We Offer**
As a Remote Customer Service Representative at arenaflex, you'll enjoy:
* Paid training to ensure your success in the role
* Full-time, seasonal temp-to-permanent roles with opportunities for growth and development
* Performance and attendance-based incentives, in addition to the base pay
* The convenience of working from home, with a collaborative and supportive team environment
* A comprehensive benefits package, including 401K match and Individual Coverage HRA (ICHRA)
* Paid time off (PTO) to recharge and relax
**Compensation Details**
* Base pay: $14.50 per hour
* Enhanced rate: $16.00 per hour contingent on weekly attendance and performance
* Spanish bilingual base pay: $15.50 per hour
* Spanish bilingual enhanced rate: $17.00 per hour contingent on weekly attendance and performance
**Requirements**
To be eligible for this role, you'll need to meet the following requirements:
* Be at least 18 years of age
* Have a minimum internet speed of 35 mb/s
* Have a dedicated, private, and secure workspace
* Have a personal laptop or desktop computer required for the training period
* Commit to full attendance during the 3-week training period
* Complete a background check and health screening
* Have cable/fiber broadband internet with a hard-wired ethernet connection (mobile internet service providers and satellite are not compatible)
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering an amazing customer experience, we encourage you to apply for this exciting opportunity. Visit our website to learn more and submit your application today.